St. Vincent Heart Center of Indiana and St. Vincent Indianapolis Hospital shares how they are activating patient/family advisory councils to foster patient engagement. The following objectives will be covered:

• Identify why such councils are instrumental in fostering patient engagement
• Provide insight on methods to identify and launch successful advisory councils
• Provide examples of improvements that these two hospitals have made and continue to make with patient/family input

• Demonstrate the strategies for reducing protocol and procedural variation in care across 23 facilities
• Analyze the impact of reduced variation in care on both cost and quality
• Discuss how to implement infrastructure necessary for continuous success and improvement

• Discover how other organizations have been successful in reducing waste and errors and increasing physician productivity in the procedure and medication order process through CPOE usage
• Learn effective training methods for physician usage of CPOEs to manually choose orders for procedures or medications and streamline hospital admissions
• Address physician reluctance to adopting workflowchanging technologies