|
|
|
Wednesday, July 21, 2010
|
7:30 am -
8:30 am
|
|
8:30 am -
8:45 am
|
|
8:45 am -
9:45 am
|
- Hear what it means for your organization to receive the Baldrige Award
- Understand the processes organizations have taken to achieve this journey and
while maintaining this level of quality
- Learn what you need to do to become eligible for this award
|
|
|
Kathleen Jennison Goonan, MD
Executive Director, Center for Performance Excellence, Institute for Health Policy,
Mass General Hospital;
Former Judge, Malcolm Baldrige Award
 View Biography
|
|
|
Lori S. Herndon, RN, BSN, MBA
President and Chief Executive Officer
AtlantiCare Regional Medical Center
View Biography
|
|
|
David Reiter, MD, MBA, FACS
Professor, Otolaryngology, Jefferson Medical College;
Associate Chief Medical Officer, Jefferson University Hospitals
View Biography
|
|
|
9:45 am -
10:30 am
|
|
10:30 am -
11:00 am
|
|
11:00 am -
11:45 am
|
|
11:45 am -
12:30 pm
|
|
12:30 pm -
1:50 pm
|
- Hear the latest best practices and results from collaborative care initiatives across the country and the world
- Learn the key process re-engineering approaches and initiatives required to make
collaborative care a reality
- Get a glimpse at today's cutting-edge technologies that facilitate collaborative
care processes
|
|
|
|
2:00 pm -
2:45 pm
|
- Hear details of health care quality and costs in the U.S.
- Summary of the results of the most recent National Health Care Quality Report
and identification of trends
- Discussion of Federal efforts to improve quality and efficiency
|
|
|
Joel W. Cohen, PhD
Director, Division of Social and Economic Research
Center for Financing, Access, and Cost Trends
Agency for Healthcare Research and Quality
View Biography
|
|
|
2:45 pm -
3:45 pm
|
- Why culture is vital to success
- Leader's role in telling the organization's story
- Defining your own culture of excellence
- Eight leadership actions that will shape and sustain the structure of your culture
|
|
|
Teri Yanovitch
Co-Author, "Unleashing Excellence – The Complete Guide to Ultimate Customer Service";
Former Seminar Leader, Disney Institute
View Biography
|
|
|
3:45 pm -
4:00 pm
|
|
|
|
|
|
Printer Friendly
Email A Colleague
Bookmark Page