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Kathy R. Albert, DNP, RN, BC, CRRN
Nationally Certified Six Sigma Master Black Belt, Center for Learning and Innovation, Division of Operational Performance Solutions
North Shore Long Island Jewish Health System
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Anne Marie Benedicto
Executive Vice President, Support Operations
Chief of Staff
The Joint Commission
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Jennifer Blaha
Lean/Six Sigma Master Black Belt
Lead, Performance Improvement
Cedars-Sinai Health System
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Joel W. Cohen, PhD
Director, Division of Social and Economic Research
Center for Financing, Access, and Cost Trends
Agency for Healthcare Research and Quality
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Mary Reich Cooper, MD, JD
Senior Vice President and Chief Quality Officer, Lifespan Corporation;
Assistant Professor of Medicine (Research), The Warren Alpert Medical School at Brown University
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DJ Des Jardins
Senior Specialist - WebSphere ILOG Business Rules
IBM Corporation
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Kathleen Jennison Goonan, MD
Executive Director, Center for Performance Excellence, Institute for Health Policy,
Mass General Hospital;
Former Judge, Malcolm Baldrige Award
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Patrick Hagan
President and Chief Operating Officer
Seattle Children's Hospital
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Paige Heaphy, MSPH
Lean/Six Sigma Black Belt
Manager, Performance Improvement
Cedars-Sinai Health System
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Sean Hogan
Vice President, Global Healthcare Delivery Systems
IBM Corp
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Kelley Hundt
Project Leader, Healthcare Performance Group
Georgia Tech Enterprise Innovation Institute
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Tim Jones
Chief Operating Officer and Administrator
MetroWest Medical Center
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Rick Morrow
Director, Business Excellence, Master Black Belt
The Joint Commission
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Dan Pelino
General Manager,
Global Healthcare & Life Sciences Industry
IBM Corporation
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David Reiter, MD, MBA, FACS
Professor, Otolaryngology, Jefferson Medical College;
Associate Chief Medical Officer, Jefferson University Hospitals
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Jennifer Schneider
Vice President, Lean and Continuous Improvement
St. Francis Hospital and Medical Center
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Gene Schneller, PhD
Co-Director, Health Sector Supply Chain Research Initiatives
Department of Supply Chain Management
W. P. Carey School of Business
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Andrei Soran
Chief Executive Officer
MetroWest Medical Center
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James Trzcinski
Director, Management Services
The Ohio State University Medical Center
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Teri Yanovitch
Co-Author, "Unleashing Excellence – The Complete Guide to Ultimate Customer Service";
Former Seminar Leader, Disney Institute
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