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Friday, March 13, 2009
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7:00 am -
7:30 am
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7:30 am -
7:35 am
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7:35 am -
8:30 am
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- Why we are entering the Experience Economy and what it means for health care
- Making the experience personal for every patient—and doing so efficiently
- Employing theatre as the operating model for engaging patients
- Creating employee experiences to give them the wherewithal for creating patient experiences
- Providing the true ends patients desire, for which the experience is but the means
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B. Joseph Pine II
Principal Innovator, Starizon;
Author, The Experience Economy: Work Is Theatre & Every Business a Stage and Authenticity: What Consumers Really Want
 View Biography
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8:30 am -
9:30 am
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9:30 am -
1:15 pm
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1:15 pm -
2:05 pm
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2:05 pm -
2:15 pm
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2:15 pm
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