|
|
The World Health Care Congress 2nd Annual Leadership Summit on Redesigning the Patient Experience convenes industry executives, advocates and thought leaders to address the expanding patient-centered care movement within the healthcare industry. The pressure for provider organizations to be "best in class" has been heightened by the public reporting of HCAHPS data, and thus the push to redefine the patient and family experience of care has taken center stage. Our Nation's experience economy has left providers struggling to preserve their market share, retain qualified staff, improve patient safety and remain financially solvent. At this Summit, delegates gain insight into and an understanding of the must-have strategies to transform their organization into a patient and family-centered care environment.
|
|
B. Joseph Pine II
Principal Innovator, Starizon;
Author, The Experience Economy: Work Is Theatre & Every Business a Stage and Authenticity: What Consumers Really Want |
 |
Susan Frampton, PhD
President
Planetree |
|
|
| |
|
|
|
|
|
Kari Dudley
Patient Member, Adult Patient and Family Advisory Council
Dana-Farber Cancer Institute/Brigham & Women's Hospital
|
| |
|
|
|
|
Susan Edgman-Levitan, PA
Executive Director, The John D. Stoeckle Center for Primary Care Innovation
Massachusetts General Hospital
|
| |
|
|
Nancy Foster
Vice President, Quality and Patient Safety Policy
American Hospital Association (AHA)
|
| |
|
|
|
Scott Gordon
Executive Vice President
Arkansas Children's Hospital; Ranked #76 on Fortune's 100 Best Companies to Work for 2008
|
| |
|
|
|
John T. Hayden
Vice President and Chief Human Resources Officer
Bronson Healthcare Group; 2005 Malcolm Baldrige National Quality Award Recipient
|
| |
|
|
F. Nicholas Jacobs
International Director, Sunstone Consulting LLC;
Former President and Chief Executive Officer, Windber Medical Center
|
| |
|
|
|
William Kormos, MD
General Internist, Internal Medicine Associates
Education Director, The John D. Stoeckle Center for Primary Care Innovation
Massachusetts General Hospital
|
| |
|
|
|
|
|
|
|
|
Ann Rhoades
former Vice President of People Department, Southwest Airlines;
former Executive Vice President, Team Services, Promus Hotel Corporation;
Board Member and former Executive Vice President of People, JetBlue Airways;
President, People Ink
Chief Executive Officer, CareLeaders
|
| |
|
|
Sonia Rhodes
Vice President, Customer Strategy, The Sharp Experience and The Sharp University, Sharp HealthCare;
2007 Malcolm Baldrige National Quality Award Recipient
|
| |
|
|
|
Mark Scott
Principal Innovator, Starizon;
Chief Experience Officer, Silverton Hospital Network;
Vice President, Wellspring Medical Center
|
| |
|
|
|
James J. Sexton
President and Chief Executive Officer
Henry Ford Wyandotte Hospital
|
| |
|
|
Dale Shaller
Principal, Shaller Consulting
Managing Director, National CAHPS Benchmarking Database
|
| |
|
|
|
|
|
|
Gail L. Warden
President Emeritus, Henry Ford Health System
Member, Board of Directors, The Picker Institute
|
| |
|
For general questions and Leadership Summit inquiries, contact:
Julie Bastien
Conference Manager
The World Health Care Congress 2nd Annual Leadership Summit on Redesigning the Patient Experience
Phone: 781-939-2570
Fax: 781-939-2465
Email: Julie.Bastien@worldcongress.com
To inquire about sponsorship and executive networking opportunities, contact:
Ron Trznadel
Executive Vice President, Business Development
The World Health Care Congress Leadership Summits
Phone: 781-939-2432
Fax: 781-939-2656
Email: Ron.Trznadel@worldcongress.com
To inquire about marketing opportunities, contact:
Andrea Chadis
Senior Marketing Manager
The World Health Care Congress Leadership Summits
Phone: 781-939-2508
Email: Andrea.Chadis@worldcongress.com
|
|
Printer Friendly
Email A Colleague
Bookmark Page
