AAHAM is the premier association for patient accounting and administrative management professionals. AAHAM offers certification, education, networking and government relations to over 2500 members and 38 chapters. AAHAM is renowned for its certification programs; the Certified Patient Account Manager (CPAM), The Certified Clinic Account Manager (CCAM), The Certified Patient Account Technician (CPAT) and The Certified Clinic Account Technician (CCAT). Visit our website at www.aaham.org or call 703/281-4043 for additional information.

Customer Service Group provides a wide range of management and frontline training materials designed to improve customer service, satisfaction and retention. Visit us online for information on our books, print newsletters, Customer Service Week support materials, benchmarking studies, and free email newsletter, Service Starters. You'll find us at www.CustomerServiceGroup.com.

The Executive Report on Managed Care provides twice-monthly news and information on issues affecting the managed care industry, legislation and regulations, real-life examples of how managed care organizations are benefiting from innovative programs and cost saving initiatives.

Based on over 50 years of research, Gallup has developed a series of healthcare-specific, research-based solutions to assist healthcare leaders in addressing this ever-changing environment. Gallup's approach is synchronized in measuring and improving performance in healthcare organizations. This approach includes key metrics and consulting solutions to address the critical success factors in the healthcare industry. Each of the sets of metrics has been refined to the core set of items that predict improved financial, operational, and clinical outcomes. www.gallup.com

The Managed Care Information Center (MCIC) gathers, compiles, analyzes, studies and distributes business information on the managed care industry. The MCIC delivers this strategic business information to its clients via executive newsletters, yearbooks, leading industry databases and directories, management reports, and client research studies. The information is available in print, on CD-ROM and via the Internet at www.themcic.com.

Found in 1987, OPEN MINDS is the premier industry research and management consulting firm for the behavioral health and social service field. It is our mission to provide behavioral health and social service payers and service providers, and the vendors that serve them, with the market and management knowledge needed to improve their organizational efficiency and effectiveness. Services include consultation, technical assistance, workforce development, executive education, and subscription information services. For more information, visit www.openminds.com.

PharmaVOICE is the executive forum that allows business leaders to engage in a candid dialogue on the myriad challenges and trends impacting the life-sciences industry. PharmaVOICE reaches more than 17,000 U.S.-based executives who influence business strategies and affect change. Published monthly, PharmaVOICE provides readers with insightful and thought-provoking commentary in a multiple-perspective format through its forums, topics, and articles that cover a range of issues from molecule through market. To Raise Your VOICE, contact [email protected].

Picker Institute sponsors education and research in the field of patient-centered care in cooperation with educational institutions and other interested entities and individuals. The institute's goal is to foster a broader understanding of the practical and theoretical implications of patient-centered care by approaching healthcare with a focus on the concerns of patients and other healthcare consumers. www.pickerinstitute.org

Media Partner

Strategic Insights on the Future of the Health Insurance Industry www.corporateresearchgroup.com/MarketTrends

Strategic Partner

The WHCC Affordable Health Innovations Site seeks and promotes health care innovations that can reduce the cost of quality care. Visit the site to learn how the share your innovation.