The WHCC Health Plan Executive Leadership Summit convenes over 150 CEO and senior executives focused on creating new business models for improved member retention, consumer preference and cost containment strategies for competitive differentiation. Health Plan and Third Party Administrator CEOs, CFO, Chief Medical Officers, Strategy and Innovation Officers are in attendance as well as Vice Presidents, Medical Directors and Directors of Member Retention, Disease Management.

• Assessing the financial and competitive impact of possible health reform on the small employer group market
• Adapting the health plan business model to accommodate the needs of the individual market
• Implications for provider network management and contracting to control costs

• How to reframe health plan business strategy in a competitive market
• Developing divergent strategies for member retention management vs employer group relationship management
• Key member retention strategies as a business imperative for profitability
• The shift to a business-to-consumer environment and why health plans must think like retailers

• Up-to-date, multi-stakeholder review of the care management industry, particularly in light of health reform
• Strategies for health plans to maximize investments in care management programs
• Overcoming health plan challenges on key issues such as program structure, how broadly or deeply to target, and the value of wellness
• Health plan successes in providing value to employer group clients and developing programs they can stand behind

• Payer considerations for policy decisions in the delivery of quality end-of-life care
• Establishing operational excellence in end-of-life care
• Quality initiatives – Setting benchmarks and standards of hospice care
• Bioethical issues and how to reach the underserved populations

• Individual market growth projections under various reform scenarios
• Impact of a potential individual mandate and expansion of the individual market
• How a retail perspectives changes everything – The “4Ps” Perspective
• Opportunity for disruptive innovation that repositions insurance industry for future success
• Retention at every customer touch point
• Importance of applying analytics across the entire customer lifecycle

• Voluntary Benefits – Assessing the value of voluntary benefits in an changing economy and industry growth trends.
• How to position voluntary benefits as a critical component of employers’ benefit strategies
• Identifying new revenue streams and up-selling supplemental benefits: Vision, dental, disability, lifestyle and wellness, condition management and concierge management

• The impact of ERISA preemptions on self-funded employers
• How state-funded health plans are affecting the small employer market
• A history of the Massachusetts employer landscape and the impact of potential health reform on the small business market