AAHAM is the premier association for patient accounting and administrative management professionals. AAHAM offers certification, education, networking and government relations to over 2500 members and 38 chapters. AAHAM is renowned for its certification programs; the Certified Patient Account Manager (CPAM), The Certified Clinic Account Manager (CCAM), The Certified Patient Account Technician (CPAT) and The Certified Clinic Account Technician (CCAT). Visit our website at www.aaham.org or call 703/281-4043 for additional information.

AnswerStat magazine is the premier publication for hospital call centers and medical related contact centers. AnswerStat and its newsletter, Medical Call Center News, are distributed free to qualified readers, decision makers, and influencers worldwide, focusing on the US. AnswerStat covers topics of critical and relevant interest to all medical call centers, including telephone triage, physician referral, appointment setting, medical telephone answering services (medical TAS), and telehealth. AnswerStat also addresses agent/HR issues, call center management, and employee issues. Plus, AnswerStat provides technical coverage on, IP, VoIP, SaaS, telephony, telecommunications equipment & software. Access online resources and subscribe at www.answerstat.com.

Contact Center Pipeline is a monthly instructional journal focused on driving success through effective contact center direction and decisions. Each issue contains informative articles, case studies, best practices, research and coverage of trends that impact the customer experience. Let us help optimize resources and maximize your value. www.contactcenterpipeline.com

Founded in July 2005, Mashable is the world's largest blog focused exclusively on Web 2.0 and Social Media news. With more than 20 million monthly pageviews, Mashable is the most prolific blog reviewing new Web sites and services, publishing breaking news on what's new on the web and offering social media resources and guides. www.mashable.com

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Strategic Insights on the Future of the Health Insurance Industry www.corporateresearchgroup.com/MarketTrends

Strategic Partner

The WHCC Affordable Health Innovations Site seeks and promotes health care innovations that can reduce the cost of quality care. Visit the site to learn how the share your innovation.