The WHCC Inaugural Business of Exchanges Summit

Workshop A: Cutting Costs in Employer-Sponsored Health Care

Workshop B: Preparing People and Organizations for the Challenge of Change: Seven Critical Success Factors

Workshop C: The Future of Interoperable Health IT: Direct, eHealth Exchange, and Beyond

Workshop D: Employee Engagement Strategies for HR Professionals

• How does patient churn between plans and provider networks affect the marketplace and patient-provider relationships, and what are possible approaches to overcome problems posed by churn?
• Evolution to a more sustainable Medicare payment system - Will Medicare Advantage replace traditional Medicare?
• What possibilities do employers and plans see in defined contribution and private exchanges?

• Hear how data is impacting traditional care methods
• Explore money-saving innovations that add value
• Apply science and big data to the bedside with genomic medicine

Market Insight A: Patients Take the Wheel: The Road Ahead

Market Insight B: Innovations in ePayment: The Evolving Face of the Virtual Card

Market Insight C: Your Communication Channels Are Broken: Here’s How To Fix Them

• Hear from state exchanges about progress and performance in Year 2
• Discuss how plans are positioning themselves to succeed on the exchanges: Learn about new exchange products and offerings
• Understand what state exchanges are doing to create a receptive environment for new carriers to enter the market

• Determine how to successfully navigate exchanges
• Examine challenges, experiences, and lessons learned during the initial stages of operation
• Explore employee benefit design within a private exchange model

• Examine the growing role of Medicaid in the Health Insurance Marketplace
• Tackle and minimize the effects of churn

• Strategic insights from health system, plan, and other leaders transitioning from FFS to value-based care
• Why have some ACOs failed and others succeeded?
• Where is industry experiencing measurable benefits?
• How has the ACO model started disruptive processes for providers, payers, and hospital financing

• Perspective on how the business community can influence delivery reforms
• Approaches to reduce cost by equipping employees to partner in health care decisions
• Uptake and outcomes of financial incentive programs and cost transparency tools

• Economic determinants impacting provider, payer, employer, and supplier business strategies
• How could the ACA Marketplaces be reformed and expanded?
• The potential of market forces to affect pricing, overall cost, and innovation in health care

• Discuss levers that payers, providers, and employers can pull to impact health care cost
• Hear about Rosencare, an employer-led alternative to the ACA that is dramatically reducing cost while providing richer health benefits, and how it can apply to the broader U.S. health system
• Gain insight into trends impacting the cost curve including provider consolidation, utilization, and specialty drug pricing

Market Insight A: Bringing the Amazon Service Experience to Healthcare

Market Insight B: Demand-Driven Customer Engagement Strategies for Payers

Market Insight C: How Telehealth puts the Patient at the Center—Delivering Quality Care, Improving Access, and Reducing the Cost of Care for Everyone

Market Insight D: The Public Health Exchange Experience: A Closer Look at Pharmacy Benefit Use in the First Year

• Implement unique marketing initiatives to connect with minority and vulnerable populations
• Explore member retention strategies to engage the previously enrolled and the newly enrolled
• Identify the importance of navigators, brokers, and tax consultants to educate consumers and increase enrollment
• Importance of consumer experience in enrolling and re-enrolling

• Current impacts on cost and choice
• The next wave of exchanges: Five year outlook
• Growth potential for self-insured vs. fully-insured exchange models
• Exchanges as distribution partners for new delivery models

• Discuss consumer engagement strategies in the private exchange environment
• Explore approaches to help guide consumer decision-making including the implementation and evolution of decision support tools
• Will private exchanges create a commoditized market which results in a loss of value to consumers and employers?

• The missing link in patient care – a focus on compassion
• The move toward a “System for Health” with patient-centered wellness and education

• Impacts of value-driven alliances and partnerships between payers, providers, employers, and suppliers
• Provider consolidation and the future of these affiliations
• The rise of the employed physician and how that changes health care delivery
• Vertical integration of plans and health systems: How is that working?

• Consumer engagement in an era of high-deductibles, narrow networks, and transparency
• Strategies to improve experience and influence choice throughout the consumer journey as purchaser, member, and patient
• Leveraging technology and data to effectively engage members, improve health outcomes, and enhance the member experience

• What does connected mean? Is it theory, tools, or the Consumer Electronics Market (CEM)?
• Explore results of implementing patient engagement tools and the effectiveness of wearables
• How does virtual medicine impact the provider-patient relationship? Where does responsibility begin and end?
• Can the current system adapt or is it poised for a revolution?

Market Insight A: Meet the Demands of Consumerism: The New Importance of Payments

Market Insight B: Creating Harley Davidson Loyalty in a Chronic Care World – What Retail Brands Can Teach Health Care about Consumer Engagement

Market Insight C: Digital and Multi-Channel Outreach: Acquiring, Retaining, and Engaging Consumers in Health Care