The 12th Annual World Health Care Congress

• How to excel in the shift from quantity to quality focused care by creating a service experience that treats patients as individuals rather than numbers.
• Innovative ways to eliminate risk and increase retention as patients transition from inpatient to outpatient services.
• How to embrace best practices in order to automatically track and manage utilization trends, guide physician ordering behavior, and generate measurable cost savings.

Consumer expectations are changing in every industry and health care is not immune to these challenges. Between increased marketplace competition, cost containment requirements, and consumer decisions on how and when to engage, payers must adapt their customer management practices.

This call for better service requires a demand-driven customer interaction strategy to satisfy the instant, seamless, and personal needs of consumers.

In this panel discussion, understand:

• Proprietary survey results on health care consumers’ attitudes and behaviors
• Consumer preferences for engagement and communication
• Best practices for consumer engagement and out-of-industry lessons
• How to get started and leverage your existing infrastructure

Telehealth is reshaping the way health care is delivered and is a critical factor in improving patient outcomes. Now members and employees can access care at any time, on their own terms, using new technologies. This session explores independent studies that demonstrate telemedicine’s impact on access to high-quality care and cost savings by providing an alternative to ER, urgent care, and physician visits. In this session:

• Hear results of a RAND Corporation and Veracity Healthcare Analytics study
• Clinical resolution, access, and ER and urgent care impacts

• Explore data from public and commercial exchange segments
  • segment similarities and differences
  • emerging utilization and spend trends
• Discuss considerations for the evolving political and regulatory landscape