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Wednesday, April 27, 2011
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7:30 am -
8:30 am
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8:30 am -
8:40 am
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8:40 am -
9:40 am
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- Review a model of excellence defined by the health care consumer, with a closed loop system to continuously improve even leadership levels of excellence
- Consider the implications on price and quality if health care consumers could access trustworthy information on quality, price and convenience among their providers, just as they do for many of their other major consuming decisions
- Share ideas on what can be done to advance excellence in health care, even as gridlock prevails in Washington, DC
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9:40 am -
10:40 am
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- How do you significantly transform the staff, training and entire management to bring lasting process changes
- Learn how to move past the psychological hurdles for change with both clinical and administrative management
- Explore avenues to work with physicians, nurses and administrative staff to break down silos of communication
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10:40 am -
11:10 am
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11:10 am -
12:10 pm
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- Discuss the importance of laying a structural foundation that is right for process change which is more important than the process change itself
- How do you get leadership ready for change?
- How to deal with unsupported physician preference?
- Integrating physicians into clinical quality improvement efforts
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Barbara K. Sisarcick, RN, BSN, CPHQ, NHA
Executive Director/Administrator
Peterson Rehabilitation Hospital and Geriatric Center
 View Biography
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Deborah K. Weymouth, FACHE
Executive Vice President
Thompson Health
Chief Operating Officer
F.F. Thompson Hospital
View Biography
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12:10 pm -
1:00 pm
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- Hear how to plan for quality?
- What goals should you consider for annual, 3 year and 5 year plans?
- Do your strategic quality plans equate to the work that is accomplished on daily basis?
- How do you select methodology to implement process improvement?
- How do you analyze your processes?
- How do you refine the process?
- Learn how to manage your methods and selection process
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Maryann Reese, RN, MHA, FACHE
Chief Operating Officer
St. Vincent Healthcare
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1:00 pm -
2:00 pm
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2:00 pm -
3:40 pm
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3:40 pm -
4:10 pm
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4:10 pm -
5:00 pm
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5:00 pm -
6:00 pm
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- Create transparency of quality measures and scores cards for increased patient satisfaction
- What are the best practices and tools available to enhance patient satisfaction?
- Communicate the importance for multi-stakeholder transparency to ensure company wide buy-in
- Understand the importance of empowerment and accountability of leaders and staff
- Discuss what to do to change the process
- What are the reporting requirements?
- Why do we need to be transparent?
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Josee Gill, RN, MSN
Chief Clinical Officer
Emergency Management Coordinator
Upson Regional Medical Center
View Biography
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Diane Kelly
Chief Operating Officer
Berkshire Medical Center
View Biography
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6:00 pm -
7:00 pm
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