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Thursday, July 30, 2009
7:00 am -
8:00 am
Networking Breakfast and Registration in the Executive Networking Lounge
8:00 am -
8:15 am
Chairperson's Day Two Welcome and Opening Remarks
Kathleen Jennison Goonan, MD
Executive Director, Center for Performance Excellence, Institute for Health Policy
Massachusetts General Hospital/Partners Healthcare

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8:15 am -
9:15 am
OPENING KEYNOTE ADDRESS: Creating a Culture of Service Excellence in Health Care
Teri Yanovitch
Co-Author, "Unleashing Excellence";
Former Vice President, Philip Crosby Associates;
Former Seminar Leader, Disney Institute

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9:15 am -
10:35 am
Lessons Learned from the Manufacturing Industry: Can Healthcare Really Adopt Best Practices from the "Widget Makers"?
Thomas Chickerella
Vice President and Program Management Officer
Vanguard Health Systems

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Marcy Conti, RN, BSN, MBA, NEA-BC
Vice President, Operations and Chief Nursing Officer
Doctors Hospital

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Mike Holland
Vice President-Lean Healthcare
Next Level Partners, LLC

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Mark J. McGinnis
Chief Operating Officer
Saint Thomas Hospital

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Mark R. Montoney, MD
Executive Vice President and Chief Medical Officer
Vanguard Health System

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10:35 am -
11:00 am
Networking and Refreshment Break in the Executive Networking Lounge
11:00 am -
11:45 am
Concurrent Executive Case Studies I (Choose 1 of 2)
11:45 am -
12:45 pm
Networking Luncheon in the Executive Networking Lounge
12:45 pm -
1:30 pm
Concurrent Executive Case Studies II (Choose 1 of 2)
1:30 pm -
2:30 pm
CLOSING KEYNOTE PANEL: Building a Sustainable Infrastructure: Re-engineering Process Improvement for Post-Recession Success
Kevin T. Johnson, MD, MBA
Network Vice President and Interim Chief Medical Officer
SSM Health Care - St. Louis

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Bernard J. Tyson
Executive Vice President, Health Plan and Hospital Operations
Kaiser Foundation Health Plan, Inc. and Kaiser Foundation Hospitals

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2:30 pm
Closing Remarks; Summit Concludes
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