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Thursday, April 28, 2011
11:00 am -
11:50 am
Best Practices for Using Lean when Designing Hospitals
  • Demonstrations, examples and overview of Lean
  • Define what lean means and how it helped Presbyterian Healthcare Services to utilize internal lessons learned to design a hospital
  • Discover how value stream mapping can help discover the true processes within the organization
Doug Johnson
Lean Six Sigma Black Belt
Clinical Project Manager
Presbyterian Healthcare Services

 View Biography
Robert Thoesen, PMP
Project Director
Presbyterian Rio Rancho Medical Center

 View Biography
11:50 am -
12:40 pm
Reduce Organizational Inefficiencies by Utilizing Six Sigma
  • Hear how organizations have used the Six Sigma Define-Measure-Analyze-Improve-Control (DMAIC) problem-solving process to create value for better performance
  • Learn how Six Sigma can be used to drive deep into root causes to solve the organization’s highest impact problems
  • Hear how to eliminate defects and impact customer experience
Bonnie Reib
Director, Clinical Operations
Pediatric Laboratory Medicine
The Hospital for Sick Children

 View Biography
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