The 7th Annual Insurer’s Consumer Experience and Retention Summit

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Faculty Interviews

	Joan Kelly, MBA Chief Patient Experience Officer, NYU Langone Medical Center; Former Consumer Experience and Innovation Leader, Humana
Successful patient engagement is equal parts innovation and empathy. Chief Patient Experience Officer Joan Kelly addresses some of the patient - centric programs that can transform experiences and drive satisfaction.
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Can we have your retention please?

Join us September 2015 as industry experts from health insurance convene to discuss the best practices in consumer-centered experience, services, and specific retention marketing strategies. Technology, outreach campaigns, education, digital experience, and retention initiatives continue to evolve as plans adjust to the new consumer-focused market. Don't lose your edge by sticking with the status quo – learn the most innovative programs and best practices to improve consumer experience and retention.

Key themes for 2015 include:

• End-to-End consumer design
• Consumer-focused digital experience
• Innovative insights from creative member services and call center programs
• Multi-cultural outreach and communication strategies
• CRM and Segmentation Strategies
• A focus on mobile experience
• Insights into consumer friendly payment methodologies