Discover the best strategies to train and manage staff members in a retail environment, including in store staff, event staff, telesales, and support services.
- Identify successful strategies to screen and hire employees for different types of events
- Learn superior training techniques to educate retail employees, and ensure the best consumer experience throughout all retail consumer touch points
- Discuss the introduction of telesales as a method of acquisition
- Examine the challenges surrounding re-enrollment and open enrollment staffing
- Differentiate training between in store, telesales, and event staff
- Protect brand image by properly managing retail employees, and learning when to terminate relationships
To truly engage patients, improve enrollment, and increase brand awareness, payers must work together with communities, providers, and technology. Learn how
- Segment your market to create closer messages and relationships to specific regions
- Learn how community affairs and collaboration within these regions can positively impact your brand
- Evaluate the impact this work has on enrollment and retention
- Partner with community members to improve health literacy through face-to-face meetings, servicing, and retail classes
- Learn how technology can help provide better engagement and access to care across the community
