• ON-LINE REGISTRATION INFO (What is the process? What can I expect?)
• OTHER METHODS OF REGISTERING
• INDUSTRY SECTOR DEFINITIONS (For pricing)
• PAYMENT TERMS
• PAYMENT METHODS
• W-9 FORM REQUEST
• INTERNATIONAL CUSTOMERS
• HOTEL & TRAVEL INFORMATION
• PRESENTATION MATERIALS (What can I expect?)
• WHEN YOU ARRIVE AT THE VENUE
• ACCREDITATION & CERTIFICATES OF ATTENDANCE
• HELPFUL HINTS
• CANCELLATION & SUBSTITUTION POLICY

• ON-LINE REGISTRATION INFO (What is the process? What can I expect?)
• BEFORE YOUR LIVE WEBINAR (Preparation)
• LOG-IN INSTRUCTIONS & DELIVERABLES
• DURING YOUR LIVE WEBINAR
• PAYMENT TERMS
• PAYMENT METHODS
• INTERNATIONAL CUSTOMERS
• CANCELLATION & SUBSTITUTION POLICY

• ON-LINE PURCHASE INFO (What is the process? What can I expect?)
• PAYMENT TERMS
• PAYMENT METHODS
• INTERNATIONAL CUSTOMERS
• CANCELLATION & SUBSTITUTION POLICY

• ON-LINE PURCHASE INFO (What is the process? What can I expect?)
• PAYMENT TERMS
• PAYMENT METHODS
• INTERNATIONAL CUSTOMERS
• PRESENTATION MATERIALS (What can I expect?)
• CANCELLATION & SUBSTITUTION POLICY

When registering a group of four (4) or more...
Our on-line registration for groups is NOT a live registration process. You will receive an automated reply. This is not a confirmation. Your registration request is then transmitted to our Customer Relations Team. Registration fees for group registrations are NOT automatically processed. All group registration requests are reviewed by our team for any applicable Team Discounts. You will receive invoices or confirmations via email within two (2) business days, excluding weekends & US Holidays. In the interim, please save the automated reply for your records. If you do not receive confirmations or invoices via email within two (2) business days, please contact us at 800-767-9499 or wcreg@worldcongress.com. Please have ready the name of the event, date you registered, and a copy of the automated reply when contacting us.

Other Exceptions…
On-line registration for some conferences may not be LIVE. This may be due to pricing not yet determined for the event or special Industry Sector criteria that must be reviewed by our Customer Relations Team prior to processing. In these cases, you will receive an automated reply. This is not a confirmation. Your registration request is then transmitted to our Customer Relations Team. All registration requests are reviewed by our team. You will receive an invoice or confirmation via email within 2 business days (please exclude weekends & US Holidays). In the interim, please save the automated reply for your records. If you do not receive a confirmation or invoice via email within 2 business days, please contact us at 800-767-9499 or wcreg@worldcongress.com. Please have ready the name of the event, date you registered, and a copy of the automated reply when contacting us.

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CONFERENCES: OTHER METHODS OF REGISTERING

PLEASE NOTE: Allow appropriate processing time prior to the event for any of the following registration methods. Once on-line advance registration is closed, the following methods are also closed. However, you may register on-site at the event with payment in hand.

Mail…
You may mail in a copy of the registration form (from a printed brochure, or printed out from our website), along with your check payment or credit card information.
MAIL TO: WC Research Inc – ATTN: Registration – 500 W Cummings Park, Suite 5200 – Woburn, MA 01801 USA

Fax…
Up until two (2) business days prior to an event, you may fax in a copy of the registration form (from a printed brochure, or printed out from our website), along with your credit card information or a request to be invoiced (Please note: within fourteen (14) calendar days of the start of an event, credit card payment is required). If you do not receive a confirmation or invoice within two (2) business days, please contact our Customer Relations Team.
FAX: (+1) 781.939.2543

Email…
You may email your registration and request to be invoiced (Please note: within fourteen (14) calendar days of the start of an event, credit card payment is required). Please include all the information required from our registration form EMAIL: wcreg@worldcongress.com

Telephone… You may call in to register via telephone with a credit card payment.
CALL: 800-767-9499 (inside the USA), or (+1) 781-939-2400 (outside the USA)

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CONFERENCES: INDUSTRY SECTOR DEFINITIONS (For pricing)

Pricing for certain events is broken down into separate sectors. To see if you are qualified for specific industry prices please refer to the definitions below. NOTE: If you submit payment for an industry price that you do not qualify, our Customer Relations Team will contact you to settle any pricing discrepancies.

HR Benefits Evecutive:
The chief executive responsible for the purchasing and administration of health benefits within an organization that is not in the business of providing health care products or services. Title examples: VP of Human Resources, Director of Benefits, Benefits Manager, COO*, Operations Manager*
(*if health benefits purchasing is their duty).

Hospital/Health System:
An employee of a Hospital or Health System. The delegate must register as a representative of their affiliated hospital. Generally, clinics, home care providers, independent physician practices, physician group practices, and other care-providing facilities fall under this category.

Payer:
Senior executives from a health plan or insurer.

Academic:
Faculty or administrative personnel from an academic institution (college or university). The delegate must register as a representative of their affiliated academic institution.

Non Profit:
Senior executive from a non-profit organization. A non-profit organization is any organization that does not aim to make a profit, which is not a public body and is classified under the tax code as 501(c)(3). The delegate must not fall into any other Industry Sector to receive this rate. We reserve the right to request a delegate prove 501(c)(3) status.

Government:
Politicians currently-in-office; employees of either the federal, state, or city/town government organizations; or Armed Forces personnel (Army, Navy, Air Force, Marines, Coast Guard, National Guard). The delegate must register as a representative of their affiliated government office/organization.

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CONFERENCES: PAYMENT TERMS

NET 14 – However, all registration fees must be paid-in-full prior to the start of the event.

CONFERENCES: PAYMENT METHODS

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W-9 FORM REQUEST

If you require a W-9 form please email wcreg@worldcongress.com.

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CONFERENCES: INTERNATIONAL CUSTOMERS

PLEASE BE ADVISED: all payments are processed in U.S. Dollars. International currencies are converted to U.S. Dollars on the date of payment. We make every effort to process the most accurate currency exchange. However, all international payments are subject to fluctuation in currency exchange rates.

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CONFERENCES: HOTEL & TRAVEL INFORMATION

All posted registration fees are for conference sessions only. To book your room or get rate quotes at the host hotel, please refer to the original printed brochure or check the HOTEL & TRAVEL page for the specific event you are attending. Please note: rooms at discounted rates may sell out.

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CONFERENCES: PRESENTATION MATERIALS (What can I expect?)

PRESENTATION MATERIALS (for Congresses):
We make every effort possible to gather all presentation materials prior to the event. The availability of materials is contingent on presenters submitting them. Please see the registration page for the event you wish to attend to find out how materials will be delivered.

PRESENTATION MATERIALS (for Leadership Summits):
All supplementary materials for Leadership Summits are delivered via a Web-Based Conference Compendium. Approximately 10 days prior to the event, we will email a password & link to presentation materials we have received. They are stored on a password-access-only page on our website. All registration fees must be paid-in-full to receive this email. Also, to help ensure you receive the information in a timely manner, please be sure to provide us with your correct email address. Many attendees find it useful to print hard copies of the presentation materials and bring them to the event to facilitate note taking. Presentation materials will only be provided via the Web-Based Conference Compendium. NOTE: No hard copy compendium will be provided at any time.

THE WEB-BASED CONFERENCE COMPENDIUM:
The Web-Based Conference Compendium is a collection of our presenters' biographies and Adobe Acrobat files of any supplementary presentation materials they have provided. This may include copies of slides, outlines, or articles cited from publications. We make every effort possible to gather all presentation materials prior to the event. The availability of materials is contingent on presenters submitting them. They are stored on a password-access-only page on our website. Any late or updated presentations will be uploaded to this page up to two (2) weeks after the close of the event.

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CONFERENCES: WHEN YOU ARRIVE AT THE VENUE

Check the host hotel reader boards, video monitors, or the hotel registration staff for the location of the sessions. We are listed with the hotel under our company name World Congress (or WC Research Inc), or the name of the event.

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CONFERENCES: ACCREDITATION & CERTIFICATES OF ATTENDANCE

Certificates of Attendance will only be issued upon request. Please submit a business card to our Operations Coordinator while at the event. Accreditation differs for each event. Many times, it is offered on-line (post-event) and only for a limited time. If you have any questions, please contact us prior to the event. Also, some accrediting bodies require printed course work to receive full credit. Please check with your accrediting body prior to the event.

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CONFERENCES: HELPFUL HINTS

• Dress in "layers" or perhaps bring a sweater in anticipation of room temperature fluctuation. Many attendees dress business casual.
• Bring business cards. This will aid you with networking and aid us in keeping your contact information current.
• Fill out session evaluation forms (provided at the event). Feedback from our many repeat customers helps shape our events.
• If you have any special dietary needs, please notify us prior to the event and as soon as possible.
• Please check our website often for program updates.

CONFERENCES: SUBSTITUTION & CANCELLATION POLICY

Your registration may be transferred to a member of your organization up to 24 hours prior to the first day of the event. All cancellations must be received in writing no later than 30 calendar days prior to the first day of the event to receive a refund less the $295.00 administrative charge. No refunds will be made after this date. However, the registration fee less the $295.00 administrative charge can be credited toward another comparable World Congress event (registration must be received within 6 months of the event from which you cancel). In case of conference cancellation, World Congress's liability is limited to refund of conference registration fee only. Program subject to change and we reserve the right to alter all programs without prior notice.

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LIVE WEBINARS: ON-LINE REGISTRATION INFO (What is the process? What can I expect?)

When registering one (1) individual...
Our on-line registration for individuals is a LIVE registration process. After completing three (3) easy steps, you are registered. Credit card charges are processed with an immediately generated confirmation/receipt. Please note: credit card payment is required to register on-line. Before registering, please review this entire page for our Terms of Purchase.

Registering on-line - 3 easy steps:

1. Provide your information (once complete, scroll to the bottom of the page & click the button labeled 'review your information'
2. Review your registration (once complete, scroll to the bottom of the page & click the button labeled 'submit your registration' -- once you click that button, you are being registered
3. View, save, & print your confirmation or invoice*. Your registration is complete.

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LIVE WEBINARS: BEFORE YOUR LIVE WEBINAR (Preparation)

You will need a telephone and a computer with a high-speed internet connection.
Two (2) business days prior to the date of the Webinar, we will email log-in instructions to all paid-in-full registrants.
One (1) business day prior to the date of the Webinar, we will email log-in instructions and a link to copies of presentation materials to all paid-in-full registrants.

YOU MUST WHITE-LIST THE FOLLOWING DOMAINS TO RECEIVE YOUR LOG-IN INSTRUCTIONS EMAIL: worldcongress.com *AND* gmail.com

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LIVE WEBINARS: LOG-IN INSTRUCTIONS & DELIVERABLES

YOU MUST WHITE-LIST THE FOLLOWING DOMAINS TO RECEIVE YOUR LOG-IN INSTRUCTIONS EMAIL: worldcongress.com *AND* gmail.com

A Webinar is a live event, transmitted via the internet and telephone. There are no physical deliverables. Your log-in instructions email will contain the following information:

• The event code
• The URL
• A unique password
• A tele-conference number (both a toll-free and an international number)
• A unique participant password for the tele-conference portion
• A technical support contact telephone number (NOTE: this number will be different from our general Customer Relations contact number)

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LIVE WEBINARS: DURING YOUR LIVE WEBINAR

Your log-in may be used on one (1) terminal only. A unique log-in will be provided for the sole use of each registrant. Multiple log-ins are a violation of the terms of purchase. If a multiple/simultaneous log-in is detected at any time, your session will be immediately terminated and no refunds will be available. WC Research Inc reserves the right to charge additional fees per log-in.

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LIVE WEBINARS: PAYMENT TERMS

You must register on-line with a credit card payment. All registration fees must be paid-in-full to receive Log-In Instructions.

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LIVE WEBINARS: PAYMENT METHODS

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LIVE WEBINARS: INTERNATIONAL CUSTOMERS

PLEASE BE ADVISED: all payments are processed in U.S. Dollars. International currencies are converted to U.S. Dollars on the date of payment. We make every effort to process the most accurate currency exchange. However, all international payments are subject to fluctuation in currency exchange rates.

LIVE WEBINARS: SUBSTITUTION & CANCELLATION POLICY

All cancellations must be received in writing no later than fourteen (14) calendar days prior to the start of the event to receive a refund. After this time, no refunds are available. If log-in instructions have been emailed, no refund is available. Please check our website often for program updates. Program subject to change.

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ARCHIVED WEBINARS: ON-LINE PURCHASE INFO (What is the process? What can I expect?)

An Archived Webinar is an electronic event recording. There are no physical deliverables. You will need a computer with a high-speed internet connection. After your purchase is paid-in-full, you will receive an email with log-in instructions. This email will contain the following information:

• The event code
• The URL
• A unique password
• A technical support contact telephone number (NOTE: this number will be different from our general Customer Relations contact number)

ARCHIVED WEBINARS: PAYMENT TERMS

You must register on-line with a credit card payment. All registration fees must be paid-in-full to receive Log-In Instructions.

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ARCHIVED WEBINARS: PAYMENT METHODS

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ARCHIVED WEBINARS: INTERNATIONAL CUSTOMERS

PLEASE BE ADVISED: all payments are processed in U.S. Dollars. International currencies are converted to U.S. Dollars on the date of payment. We make every effort to process the most accurate currency exchange. However, all international payments are subject to fluctuation in currency exchange rates.

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ARCHIVED WEBINARS: CANCELLATION & SUBSTITUTION POLICY

This product is an archived electronic event recording of a Webinar. If log-in instructions have been emailed, no refund is available.

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CD-ROM COMPENDIA: ON-LINE PURCHASE INFO (What is the process? What can I expect?)

Availability of media products varies by event. Please check the web page for the event in which you are interested.

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CD-ROM COMPENDIA: PAYMENT TERMS

No media product order will ship without receipt of payment-in-full.

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CD-ROM COMPENDIA: PAYMENT METHODS

You may order media products via our website. Please check the web page for the event in which you are interested.

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CD-ROM COMPENDIA: INTERNATIONAL CUSTOMERS

PLEASE BE ADVISED: all payments are processed in U.S. Dollars. International currencies are converted to U.S. Dollars on the date of payment. We make every effort to process the most accurate currency exchange. However, all international payments are subject to fluctuation in currency exchange rates.

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CD-ROM COMPENDIA: PRESENTATION MATERIALS (What can I expect?)

COMPENDIA
We make every effort possible to gather all presentation materials prior to an event. A Compendium contains links to the materials and may be delivered on CD-ROM or via email. In the event presentation materials are submitted late, a link to our website will be updated within 2 weeks after the close of the event. The availability of materials is contingent on presenters submitting them. A Compendium contains links to biographies of our presenters and Adobe Acrobat files of any supplementary presentation materials they have provided. This may include copies of slides, outlines, or articles cited from publications. The availability of materials is contingent on presenters submitting them. A Compendium is not a transcript of the event.

OTHER MEDIA PRODUCTS
Details on other media products and their contents are available on the web page for the product.

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CD-ROM COMPENDIA: CANCELLATION & SUBSTITUTION POLICY

If a media product has shipped or been transmitted, no refund is available.

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