In order to successfully integrate telehealth as a new paradigm in the health care landscape, it must add efficiency to the system as a whole. The key to best ensuring this added efficiency is to not simply replicate care over distance but add value by strategically targeting the highest cost patient populations in ways that both patients and providers are most likely to adopt the intervention. This presentation focuses on ways to avoid the common pitfall of using telehealth to increase utilization for utilization’s sake and how to best identify and strategically engage the most impeccable populations.
- Design programs to increase overall efficiency and cost effectiveness
- Discuss how to target and engage the right patients using population-based approaches such as school-based health programs and ACOs
- Utilize techniques that encourage both provider and patient engagement to ensure success
Medical Director, School Based Health and External Consultation
Medical University of South Carolina Center for Telehealth
Emerging voice technologies are creating a lot of buzz in terms of how they can be applied in health care, both in the home and in clinical settings. Through these technologies, patients and providers have the opportunity to rapidly and easily access health care information. But questions remain around issues of privacy, compliance, and how to ensure that providers and patients are engaged with and excited about these technologies.
- Learn how voice brings health assistance in the home
- Hear how to apply voice technologies in clinical settings to assist doctors in new and meaningful ways
- Demystify the clinician reticence to voice and learn about ways to mitigate concerns around the role of voice in health care
Partnerships Manager, Innovation and Digital Health Accelerator
Boston Children’s Hospital
Providers need to shift their thinking from seeing virtual care as an additional service to being a standard option for providing care. There are key elements to successfully operationalizing a virtual visit program to ensure long-term adoption and scalability. In this case study, learn how Boston Children’s Hospital grew their virtual visit program to include 18 specialties, 140 providers, and 1,600 virtual visits in just one year’s time.
- Engage with department leadership to align strategic initiatives with clinical pain points to ensure scale and success
- Identify provider champions, key use cases, and outcome measures that are clinical and economic focused
- Implement a foundational framework to support all internal operations and external stakeholders around:
- Project planning
- Automated and guided scheduling and billing systems
- Training and support
- Patient and provider education and awareness
- Understand and address barriers to adoption and growth
- Develop relationship building for continued success and growth
Senior Project Manager, Innovation and Digital Health Accelerator
Boston Children’s Hospital
Program Coordinator, Innovation and Digital Health Accelerator
Boston Children’s Hospital
Blockchain promises the decentralized sharing of information without fear of hacking it. With all of the excitement around its potential in the health care field, wade through the buzz to find the real evidence and data on how to best leverage this technology in health care.
- Learn the basics behind blockchain to understand its potential application to health care
- Discuss how blockchain will change patient engagement and incentives for healthier behaviors
- Consider potential applications of blockchain to medical records
In order to get leadership and providers engaged in virtual health, you must be able to show them the data on how these programs improve service, cost, and quality. In this session, explore key quality metrics and how to track them to be able to tell a compelling story about your virtual health program.
- Capture user feedback to measure patient and provider satisfaction
- Examine where patients would have gone for care if not through virtual to be able to capture cost avoidance
- Discuss metrics to track to measure the quality of care being received through virtual care
- Explore how R OI differs in fee-for-service and value-based contracting
Director of Telemedicine
University of Virginia Karen S. Rheuban Center for Telehealth
In recent years we’ve begun to see movement in policies surrounding telehealth and remote patient monitoring, creating new opportunities to expand programs and fund financial support. In this session, discuss what changes are on the horizon and what to expect in the next couple of years as your build your virtual health strategy.
- Discuss changes to expect from CMS on reimbursement for telehealth
- Hear what state and federal policies may impact your strategy in the short term
- Learn about advocacy efforts around greater reimbursement for telehealth services
Virtual health care programs offer are a key strategy organizations are using to aid in the transition from volume to value. Designing an effective dashboard that creates a comprehensive and integrated space to interact is critical in order to make the most of virtual health programs and manage a successful app.
- Explore how to pull everything you need from your EHR into a usable dashboard
- Learn how MedNow built their direct to consumer mobile app over a foundation of their patient portal
- Discuss what information you need to pull from your EHR and how to create the interoperability you need to succeed
In order to grow your virtual health program, you must achieve and maintain the buy-in from stakeholders across the continuum, from executive leadership through to the patient. In this session, learn how St. Luke’s Health System has built their virtual program focused on sustainability and achieved 95% provider satisfaction.
- Develop an e-governance committee to ensure leadership support and investment
- Create eHealth training programs to help providers succeed in virtual health and understand how it fits into the larger model of population health
- Learn how to meet patients where they’re at through the right technology to drive engagement and satisfaction
Virtual and augmented reality are transforming the way that health care is delivered to patients with a wide variety of medical and behavioral health disorders. Because VR/AR are available now on mobile platforms, it is possible to provide a continuum of care from traditional hospitals and clinics to the patient’s home. From treatment of specific phobias to PTSD, chronic pain management and relief from the stress of medical and surgical procedures, VR and AR are empowering patients to become active participants in their own health and well-being.
- Explore applications of VR and the impact it is having on pain and anxiety for patients
- Discuss what to consider in your organization to introduce VR in your suite of offerings
Hacking and cybersecurity are top of mind issues across all industries. In order to continue to expand digital strategies, health care organizations must be able to ensure the highest level of cyber security to protect the populations they serve.
- Discuss the key areas of security risk to ensure your organization is protected
- Hear the most common security concerns from the prospective of the organization and the patient
- Consider how patients perceive security as to best address their concerns
Senior Vice President and Chief Information Officer
Cook Children's Health Care System
Digital health care delivery creates opportunities to deliver high quality care while overcoming barriers created by issues of access, cost, stigma, the right provider fit. In this session, explore how Talkspace is changing the whole nature of care delivery to deliver the right care when, how, and where it’s needed.
- Expand the reach of behavioral health through digital health care
- Explore how text and audio messaging create opportunities for health care engagement through patient’s preferred method of communication
- Discuss the credentialing and training necessary to set providers up for success through text and audio messaging therapy
- Understand how messaging therapy is deemed effective behavioral therapy via published clinical research
Virtual health can be a valuable complement to value-based programs both in that it creates opportunities to engage patients in the home and creates a funding mechanism where reimbursement is still a challenge.
- Examine new payment and care delivery models to align incentives
- Learn how to integrate telehealth into bundled payment and global payment models
- Hear how to better support at-risk populations within ACO models
Primary Care Physician, Medical Director Brigham Health Virtual Care
Associate Medical Director, Brigham and Women’s Physicians Organization Associate Medical Director, PHS Center for Population Health













