Interactions with physicians, nurses, office staff, and other health care employees are important to promote a positive patient experience, but they are only part of the equation when it comes to creating a patient-centered environment.
- Understand the importance of creating a welcoming environment for patients in your hospital or physician office
- Discuss where patients’ concerns lie in relation to the environment and the minor changes that can make a huge difference in patient experience
- Discover ways to transform lobbies, patients rooms, and other key areas to provide a patient-oriented environment
- Hear from a hospital about how they incorporated feedback from non-health care industries when building a new clinical location
- Learn how a patient-centered environment can become part of marketing and communication messaging and differentiate the organization
in the market
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