Pre-Conference Seminar B - Monday, August 2, 2004

Provider Seminar — Operational Strategies to Efficiently Maximize Quality Improvement and Reporting

Registration and Continental Breakfast

Strategies to Collaborate in the Creation of Provider Quality Measures

Leveraging an Existing IT Platform to Collect and Report on Quality Measures

• State-of-the-Art EMRs to Leverage Provider Quality
  throughout the Health System
• Creating a Robust Patient Registry in the Absence of an EMR
• Role of Clinical Informatics and Knowledge Management in Improving Quality

Fallon Clinic’s Full-Scale Transformation for Quality — Uniting Business Process Redesign, Workflow Redesign and IT

• Vision to become the gold standard in healthcare with service as a differentiating factor
• Results of an aggressive implementation of 100 simultaneous projects in the arena of quality improvement, process improvement, risk management, IT investment and business process outsourcing
• Successes, challenges and lessons learned in the transformation to a service-focused organization

Implementing a Systematic Quality Improvement Approach

• Results from an Internet based, high-risk patient population management program
• Key strategies to integrate outpatient care management and community-based resources to improve health outcomes

Dennis S. O’Leary, M.D., President, JCAHO

Prior to joining the Joint Commission, Dr. O'Leary served as Dean for Clinical Affairs at the George Washington University Medical Center and Vice President of the George Washington University Health Plan, an academic HMO. Additionally, he was President and Chairman of the Board of the District of Columbia Medical Society and a founding member of the National Capital Area Health Care Coalition.

John Glaser, Ph.D., Chief Information Officer, Partners HealthCare

Mr. Glaser is a member of the boards of eHealth Initiative and the American Medical Informatics Association. Prior to his role at Partners, Mr. Glaser was Vice President, Information Systems at Brigham and Women's Hospital. Additionally, he was the founding Chairman of the College of Healthcare Information Management Executives and is past president of the Healthcare Information and Management Systems.

Craig E. Samitt, M.D., MBA, Chief Operating Officer,
Fallon Clinic, Inc.

Before joining Fallon Clinic, Dr. Samitt participated in the turnaround of Harvard Pilgrim Health Care as Senior Vice President for Customer and Product Management. Dr. Samitt has also worked as the Executive Director for Harvard Vanguard Medical Associates, Kenmore, responsible for strategic, operational, financial and clinical leadership of Harvard Vanguard’s largest practice site.