HealthFair supported the 11th Annual World Health Care Congress by providing over $12,000 in free health screenings. One of the 40 foot mobile health screening units was onsite to provide free health screenings to the healthcare executives attending the congress.
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As consumers gain more power over their choice of health care plans, companies must reach their existing and potential customers in new and innovative ways.
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At a time when bipartisan cooperation on making changes to the nation's health care delivery system is virtually nonexistent, it is time to take politics out of it, one governor says.
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I had the pleasure of attending both the Health and Benefits Leadership Conference and the World Health Care Congress recently. I've heard some inspiring things, connected with true thought leaders and learned a lot. I'll share some of the things here that I keep turning over again and again in my mind.
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According to Paris-based Teleperformance’s CX Lab, which recently examined how U.S. healthcare payers-entities other than the patient that finance or reimburse the cost of health services such as insurance carriers, other third-party payers, or health plan sponsors (employers or unions)-are addressing their members’ needs, healthcare payers have an opportunity to expand communications to additional channels sometimes preferred by their members.
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The Affordable Care Act’s health insurance exchanges have provided coverage for the previously uninsured, two health system executives said April 7 at the ninth World Health Care Congress.
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Teleperformance (RCF.PA), the global leader in outsourced multichannel customer experience management, today announced that its Healthcare Practice Group will be speaking at the 11th Annual World Health Care Congress (WHC) on April 7-9 in National Harbor, Maryland, USA.
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aptitude General Manager Troy Kirchenbauer will be the summit chairperson for the Hospital and Health System track of the World Health Care Congress conference.
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Consumer expectations are changing in every industry and healthcare is not immune to these challenges. Consumers
can now reach a company using many different channels, some of them online channels, in person, or via the phone.
They are currently able to communicate at any time from mobile devices and have an expectation that service will
be provided 24/7. They increasingly want to decide how and when to engage with their healthcare environment, thus
increasing the complexity of customer experience management.
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Much of the growth in the healthcare payments
industry has spurred from the rise in patient
responsibility, as the number of patients enrolled
in high-deductible health plans (HDHP) increased
nationally to 15.5 million as of January 2013
Due
to this growth in HDHP enrollment, providers are
required to collect more money from their patients,
but many providers still rely on paper-based, manual
payment collection and posting processes. As a
result, providers are spending more money and
more time to collect from consumers than in other
industries, yet still accumulating a large amount of
bad debt
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With the ever growing need to set themselves apart from their competition and attract the best medical personnel, healthcare providers need to establish an image and brand presence in the market that conveys added value, differentiation, focus on the patient and their visitors, and quality of patient care.
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The Washington Redskins have become the
first National Football League team to provide
advanced testing for players and coaches to
determine if they have a genetic predisposition
for cardiovascular disease or diabetes.
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