The 12th Annual World Health Care Congress
Live Webcast FAQ
What is a Live Webcast?
A webcast is streaming audio and video of a conference, which you may watch live from your home or office computer. You will have the ability to ask the speakers questions using a text box on the webpage.
What is a Webcast Archive
A webcast archive is the recorded audio and video of the conference that may be viewed from your home or office for up to 1 year after the event has taken place.
What is included in the cost of the Webcast?
As an attendee of a World Congress webcast you will have access to all of the keynote sessions. Events that have multiple tracks or breakout sessions may have one of those sessions broadcast. The choice of the additional session to be broadcast is at the sole discretion of World Congress. Additional Workshops that may be part of the live event are not included in the Webcast. Also not included are any invitational sessions, networking breaks.
Can multiple people from my company watch the webcast?
We do offer group rate packages which you may view on the pricing page for each webcast. The basic live webcast or webcast archive is a per user single log-in fee. Multiple log-in's without the purchase of the group package is considered a violation and may result in service termination. No refunds will be given.
What Time Does the Webcast Start?
The Webcast is presented at the same local time as where the event will be held. Webcast attendee's should schedule accordingly
Is there a dial in number?
No, the webcast sound streams through you computers speakers. Make sure to test the computer that you will be using for webcast to make sure your speakers are functioning properly.
When will I receive my log-in instructions and password?
Log-instructions are generally sent to the attendee 2 business days before the event. If log-in instructions are not received within 2 days of the event please call customer service at 800-767-9499 or email wcreg@worldcongress.com
*Spam filters may prevent the delivery of your log-in email instructions. Please make sure you contact you company's IT department and inform them to forward you any emails from worldcongress.com or wchnet.com.
World Congress is not liable for instructions not being received due to Spam Filters.
When will I receive my webcast Archive purchase?
Webcast archives will be emailed to you approximately 3 weeks after the event has ended. If log-in instructions are not received within 3 weeks of the event please call customer service at 800-767-9499 or email wcreg@worldcongress.com
*Spam filters may prevent the delivery of your log-in email instructions. Please make sure you contact you company's IT department and inform them to forward you any emails from worldcongress.com or wchnet.com.
World Congress is not liable for instructions not being received due to Spam Filters.
System Requirements and technical support
*ALERT* — The latest version of Internet Explorer 11 and Windows 7 or Windows 8 & 8.1 may present an Error Code overlaid on the video player - ERROR 1009 or 1010. A very few users of Mozilla Firefox may also be experiencing the same issue. If you experience this error, please try a different browser such as Google Chrome, Mozilla Firefox or Safari for both PC and Macs.
BE SURE you have the latest version of Adobe Flash installed on your machine. Same goes for your Mobile OS devices.
In addition, here are some tips for resolving most common Problems…
• Hitting f5 on your pc keyboard or apple-r on your mac should take care of most issues you might encounter — this will refresh your player and attempt to regain a strong connection to the live stream.
• laptop computer users: headphones OR POWERED SPEAKERS will provide the best audio quality on a laptop.
• live streaming is tailored for faster internet connections such as DSl and cable internet. YOU CAN TEST YOUR SPEED AT SPEEDTEST.NET. you should have a minimum of 2mbps download and 2mbps upload to participate without any issues.
Quick Reference:
- Installing Adobe FLASH
- WHAT ARE THE Supported Internet Browsers & Browser Versions
- I don't see a Video Player, Play Button or graphic displayed
- Browser Caching
- AUDIO PROBLEMS
- Buffering, Freezing
It is very important to have the latest Flash Player installed. Despite our recommendation to always use the latest player possible, Wirestream Media's video player is compatible with Adobe Flash version 11 and later.
Please click here to download the latest version of Adobe Flash.
Supported Internet Browsers, Browser Versions
The video player is compatible with all major Internet Browsers — Internet Explorer, Firefox, Chrome, Safari, Opera. There is also broad support for all major mobile browsers, iOS, Android, and Blackberry OS. *Attention* — only the most recent version of Android can stream HLS (the Apple HTTP Live Streaming Protocol). Be sure your Android device is running version 4.1 or higher.
Regarding Browser Versions, we HIGHLY recommend that you use the latest browser possible. More specifically, Internet Expoorer version 7 or later, Firefox version 10 or later, Chrome version 20 or later, Safari version 3 or later. Again, the is crucial to be running the latest browser version possible. Our video player typically requires the latest HTML standard interpretation, only provided by the latest versions of all major browsers. There is no support for Internet 6 or earlier. Regarding iOS, Android or Blackberry OS we always recommends you to be running the latest OS available for your device.
I don't see a "Video Player". No Play Button or graphic displayed
Certain organizations have a permanent block on Live Streaming technologies & protocols. When you get to the video player page, you either get a message saying that your stream cannot be loaded, you have unauthorized stream access, or any other generic message meaning you cannot access the stream. It is possible that INTERNET PORTS might be blocked on your organization's router. It may be necessary to engage your IT Department if you experience such error.
The vast majority of home users should be able to access any live streams they wish, as Router Rules are more linient in the home environments. However, that is not always suitable for businesses.
If you can see video from YouTube.com or Vimeo.com you should most definitely see our streaming player. If you still cannot see the video, you may have "certain ports blocked on your router". Refer below.
All of our live streams require that certain transmission paths are unblocked and open. Your IT Professional needs to ensure access to ports 1935 and 80 are unrestricted for live streaming to work properly.
Browser Caching is a mechanism for the temporary storage (caching) of web documents, such as HTML pages and images, to reduce bandwidth usage, server load, and perceived lag. A web cache stores copies of documents passing through it; subsequent requests may be satisfied from the cache if certain conditions are met.
Most changes made to HTML pages are not "dynamic", meaning you won't see a change made by the HTML editor right away, you will need refresh your browser cache in order to load the LATEST version of the HTML page available.
PC users should hit F5 on their keyboard & Mac users can click Command-R on their keyboard (RELOAD on the browser).
Audio issues are among the most common. There are different layers to "computer sound".
First, if you have external speakers, please make sure they are connected to power, turned on, and volume set between 50% and 75%.
Then, despite the platform you use (PC or Mac), ensure your Audio Output IS NOT MUTE and that the volume level is set between 50% and 75%.
Sometimes you may hear "double the audio". You could have accidentally opened two instances of the same window. Please cycle through your open windows and keep only one opened at a time.
Laptop users often complain about low audio, but that is an inherant feature of most laptops. We highly recommend laptop users should be wearing headphones OR should be connected to external speakers.
Buffering is something that affects nearly all Live Stream viewers when your internet speed fluxuates. However, most video players are built with technologies to minize it or deal with it beautifully.
If you experience your video player stopping & restarting often, it typically means your Local Network is experiencing bandwidth issues, or the internet available to your computer is being reduced due to sharing with other comptuers and devices on your network or ISP provider. Pleae refresh your browser to gain a better connection to the video. If that does not work, check to see if you have too many users on your network. High traffic can also cause buffering issues.
