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The World Congress Leadership Summit on Driving Process and Performance Excellence convenes senior executives from hospitals, health systems, medical and specialty group practices to discuss innovative approaches on process improvement and best practices to improve quality and efficiencies. National Lean, Six Sigma and Baldrige case studies demonstrate how to improve business and service excellence, operational efficiencies and cost performance.

Microsoft and USC Consulting Group to Deliver the Closing Keynote:

"Value Based Competition: How the Best Providers Are Redefining Healthcare Competition"

October 26, 2007 at 3:30 pm

Microsoft's knowledge driven health initiative allows healthcare organizations to provide people with the knowledge they need when they need it. Through case studies Microsoft and USC Consulting will discuss how they are working with healthcare organizations to become more competitive by leveraging the right technologies that will allow them to adapt to the changing environment.

Using innovative approaches and flexible technology tools from Microsoft and its partners, healthcare professionals are able to provide safer, higher-quality, more accessible care that is patient-centric, evidence-based and time- and cost-efficient. These solutions are low cost, quick to implement, and intuitive, and improved business and clinical outcomes are quickly realized.

Presenters Include:

Chris Sullivan, MCSS
National Director, Industry Solutions, U.S. Health and Life Sciences
Microsoft Corporation

Chris Sullivan is the National Director for Provider Industry Solutions within the Health and Life Sciences division of Microsoft Corporation. Mr. Sullivan is charged with developing and leading strategy, messaging, alliances, marketing, solutions development and sales execution for an over $400 million dollar healthcare provider business supporting over 398 enterprise customers and industry partners across the country.

John D'Alesandro
Healthcare Practice Leader
USC Consulting Group, LLC

John D'Alesandro is employed by USC Consulting Group, LLC as the Healthcare Practice Leader. In his position, John is responsible for all healthcare business. Over the past 17 years, he has demonstrated skills as an analyst and problem solver with an emphasis on innovative use of information technology. Mr. D'Alesandro has been able to consistently provide a clear picture of the end state goal or target and then motivate and engage others to best delivering the solutions to reach the target.

Keynotes Include:
Beyond Projects: Organizational Transformation using
Six Sigma and Baldrige
Kathleen Jennison Goonan, M.D.,
Executive Director, Center for Performance Excellence, Institute for Health Policy, Mass General Hospital/Partners
Dr. Goonan, a former Judge for Malcolm Baldrige National Quality Award (1999-2002), will address how leaders use Baldrige as a diagnostic tool. She'll share case studies of organizations that have used Baldrige as a roadmap to integrate, focus, and accelerate process improvement projects to achieve fundamental cultural change.
Keynote Speaker
Dr. Jeffrey K. Liker
Author
The Toyota Way
Dr. Jeffrey Liker is an expert on how to speed up business processes, improve quality and cut cost. The Toyota Way reveals the Lean management principles behind Toyota's worldwide reputation for quality and reliability. Learn from Dr. Liker about implementing lean in your organization including how to:

  • Foster an atmosphere of continuous improvement and learning
  • Create continuous process "flow" to unearth problems
  • Satisfy customers (and eliminate waste at the same time)
  • Grow your leaders rather than purchase them
  • Get quality right the first time
  • Grow together with your suppliers and partners for mutual benefit

Other Keynotes Include:

Leigh Allen, MA, MT, (ASCP)
Director, Hematology/Oncology Outpatient Services
Cook Children's Medical Center
 
Rick Beaver
Chief Quality Officer
Heritage Valley Health System
 
Leslie Behnke
Vice President Six Sigma Business Excellence
Cigna Corporation
 
Edward Boudreau, DO
Six Sigma Master Black Belt
Mount Carmel St Ann's
 
T.E. Bozeman
Vice President and Chief Information Officer
North Mississippi Health Services
 
  Jason Broad, MBA
Six Sigma Black Belt
Sharp Health Care
 
Melda Brown, MBA, MT (ASCP)
Six Sigma Black Belt
Charleston Area Medical Center
 
Joel W. Cohen, PhD
Director, Division of Social and Economic Research Center for Financing, Access, and Cost Trends
Agency for Healthcare Research and Quality
 
Mary Reich Cooper, MD, JD
Vice President and Chief Quality Officer
Lifespan Corporation
 
Glen Crotty Jr., MD, FACP
Executive Vice President & Chief Operating Office
Charleston Area Medical Center Health System, Inc.
 
  John B. D'Alesandro
Healthcare Practice Leader
USC Consulting Group, LLC
 
  Rita D'Angela, MS, CQE, SSBB
Quality Improvement Specialist, Department of Pathology and Laboratory
Henry Ford Health System
 
Adrienne L. Elberfeld
Master Black Belt, Six Sigma Champion, Operations Improvement
Virtua Health
 
Joel H. Ettinger
Chairman and Chief Executive Officer
Category One, Inc.
 
Mimi Falbo, RN
Director, Chronic Care Initiatives
Pittsburgh Regional Health Initiative
 
John Frein
Director, Operational Improvement
Spectrum Health System
 
Tejas R. Gandhi
Director of Management Engineering & Lean Leader
Virtua Health
 
Kathleen Jennison Goonan, M.D.
Executive Director, Center for Performance Excellence, Institute for Health Policy, Mass General Hospital/Partners
 
Jennifer A. Graves, RN, MS, ARNP
Administrative Director of Ambulatory Services
Virginia Mason Medical Center
 
Kamal Hassan
Vice President
Breakthrough Management Group
 
G. Richard Hastings
President and Chief Operating Officer
St. Luke's Health System
 
James Hereford
Executive Vice President, Strategic Services and Quality
Group Health Cooperative
 
David C. Herman, MD
Medical Director of Employee and Community Healthcare
Mayo Clinic Rochester
 
Karl Hoover
Executive Director, Quality and Informatics
Group Health Cooperative
 
Brock Husby
Senior Performance Engineer
University of Michigan
 
Melinda Karp
Director of Programs
Massachusetts Health Quality Partners
 
Alexander Ku, ART, MBA
Director of Laboratory Operations; Department of Pathology & Laboratory Medicine
Vancouver Coastal Health Authority
 
Jeffrey K. Liker, PhD
Author
The Toyota Way
Co-Director Lean Healthcare And Director
Japan Technology
Manufacturing Program
University of Michigan
 
Robert J. Mandel, MD, MBA
Vice President, Health Care Services
Blue Cross Blue Shield of Massachusetts
 
George Maszle
Director, Xerox Lean Six Sigma Deployment
Xerox Corporation
 
Patrick McDermott
Senior Vice President, Revenue Services
Resurrection Health Care
 
David J. Micalizzi
Senior Performance Excellence Consultant
Breakthrough Management Group
 
Mary Jo Morrison
Vice President
Allina Hospital and Clinics
 
Jeffrey Press
Executive Director, The Process Improvement Council
The American Strategic Management Institute
 
Jeannie Ritzius
Clinical Informaticist
Virtua Health
 
JoAnn Sanders, MD
Patient Safety Officer
Cook Children’s Medical Center
 
Richard Shannon, MD
President, Clinical Development
University of Pennsylvania Medicine
 
David Silverstein
President and Chief Executive Officer
Breakthrough Management Group
 
Mark Smith
Master Consultant
Breakthrough Management Group
 
Sharon L. Sprenger, RHIA, CPHQ, MPA
Project Director, Group on Performance Measurement, Division of Research
The Joint Commission
 
James G. Springfield, FACHE
President and Chief Executive Officer
Valley Baptist Health System
 
Charles Stokes
President
North Mississippi Medical Center
 
Chris Sullivan, MCSS
National Director, Industry Solutions, US Health and Life Sciences
Microsoft Corporation
 
Janelle Weeks
Six Sigma Black Belt
Saint Alphonsus Regional Medical Center
 
Laura Winner, RN, MBA
Certified Six Sigma Black Belt, Manager of the Lean Sigma and Lean Kaizen Program Center for Innovation in Quality Patient Care
Johns Hopkins Medicine
 
Richard J. Zarbo, MD, DMD
Senior Vice President for Pathology and Laboratory Medicine
Henry Ford Health System
 
Michael G. Zeglinski
Vice President of Pharmacy Operations
CVS PharmaCare
 
Leslie Zun, MD
Professor and Chair, Department of Emergency Medicine, Chicago Medical School, Chair, Department of Emergency Medicine, Mount Sinai Hospital
 
Media Partner
Presenting Sponsor
Official Publication
Partners
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