World Congress Patient Engagement and Experience Summit

2015 World Congress Patient Engagement Summit

Approved for up to 12 CME/CEU Credits

Faculty Interviews

	Joan Kelly, MBA Chief Patient Experience Officer, NYU Langone Medical Center; Former Consumer Experience and Innovation Leader, Humana
Successful patient engagement is equal parts innovation and empathy. Chief Patient Experience Officer Joan Kelly addresses some of the patient - centric programs that can transform experiences and drive satisfaction.
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	Masahiro Ito, ASQ-CSSBB, CMQ/OE, CHA Director, Support Services Quality and Training New York Presbyterian Hospital Former Assistant Rooms Executive Ritz Carlton Hotel Company
Excellence in service for its patients is becoming more of a focus at the New York-Presbyterian Hospital. Masahiro Ito explains why hospitals are turning to hospitality professionals for their expertise.
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Connections move health forward.
Make sure patient engagement isn't just a buzzword.

Join us September 2015 as industry experts from hospitals, health systems, health insurance plans, and patient advocacy groups convene to share their experience, innovations, and best practices in patient engagement.

Sessions crafted for both health plan and provider organizations allow for for in depth content, enhanced networking, and thought provoking perspectives.

Key themes for 2015 include:

• Patient perspectives
• Education and outreach strategies that improve health literacy
• Best practices in patient experience
• Creative programs that involve patients, family, and communities to improve chronic disease management
• Care coordination and remote patient monitoring initiatives that create efficient and effective adherence and engagement
• An in-depth look at groundbreaking mobile and interactive engagement strategies
• More networking and collaboration time with peers

Register now for the 2015 World Congress Patient Engagement Summit!

2015 Featured Speakers Include:

Joan Becker, RN Patient Experience Partner Barnes-Jewish Hospital	Rick Evans, MA Chief Experience Officer Massachusetts General Hospital Massachusetts General Physicians Organization	Jessica Greene, PhD, MPH Dean of Research George Washington University School of Nursing
Masahiro Ito, ASQ-CSSBB, CMQ/OE, CHA Director, Support Services Quality and Training New York Presbyterian Hospital Former Assistant Rooms Executive Ritz Carlton Hotel Company	Joan Kelly Chief Patient Experience Officer, NYU Langone Medical Center; Former Consumer Experience and Innovation Leader, Humana	Daniel Z. Sands, MD, MPH Co-Founder and Co-Chair, Society for Participatory Medicine; Assistant Clinical Professor of Medicine, Harvard Medical School

Testimonials

“Truly a wonderfully produced @worldcongress #patientengagement Summit, Thank you and your team for such a powerful summit”
tweet from Tom Dalhborg, CFO, NICHQ

“Thank you for a wonderful seminar! A lot to being back to my hospital and brainstorm with our team! Looking forward to sharing the innovations from other facilities with technology and increasing patient engagement.”
Stacy Strezsak, RN, Massachusetts General Hospital

“My job centers around member outreach, patient engagement and population health - This is the first conference I've attended that addresses my work world. Thank you!”
Kathy Johnson, Manager Care Management, GEHA

“I'm brand new to the industry so I wasn't sure what I'd learn, but I'm highly encouraged by common sense, passion and patient centric nature of this group of very talented people”
Brandon Brown, Director, Product Development, Pharos Innovation