December 9, 2021 • 1:00 PM - 2:00 PM ET

After serving as Quadient’s VP of Product Marketing for five years, Scott Draeger serves as Quadient’s VP of Customer Transformation. He focuses on helping customers around the world create omni-channel customer experiences every stage of the customer journey.

As a graduate of UNLV with an English Literature degree, Scott Draeger joined this industry by accident. He started as a document designer at a leading Chicagoland service provider, working on healthcare statements and direct marketing applications. He moved to the software side of the CCM software industry in 1998, working professional services, technical support, and training before finding his passion in Product Marketing/Management in 2007. (sigh) Unfortunately, some of his early banking and insurance applications are still in production…

He has a Master EDP from Xplor, serves on the Board of Directors for Rutgers University CX program, and earned his CCXP (Certified Customer Experience Professional) certification from the Customer Experience Professionals Association in 2018. He knows you aren’t proud of all of your customer communications, and he wants to help you change that.

Natalie Schibell is a senior analyst at Forrester serving healthcare leaders. Her research helps healthcare organizations leverage digital technologies to improve workflows and healthcare outcomes. Her research agenda focuses on enterprise health clouds, automation, tech titan disruption, and the new care continuum with particular emphasis on clinician experiences and the future of work in the provider space.

Prior to joining Forrester, Natalie served as a public health analyst at the CDC’s National Center for Emerging and Zoonotic Infectious Diseases. She deployed with the Community Interventions and Critical Populations Task Force where she spearheaded digital transformation and operations coordination for the National Wastewater Surveillance System, a $19 billion data surveillance project mitigating COVID-19. She previously served ten years in the US Navy’s Medical Service Corps, leading large-scale multidisciplinary teams to winning performance as a director of public health and then as a director of operations for healthcare talent acquisition. She is presently serving as a Lieutenant Commander in the US Navy Reserve. She possesses 15 years of experience driving functional strategy, organizational learning, and business process transformation.