• What: The 5th Annual Consumer Health Care Congress
  • Date: September 30 � October 2, 2009
  • Location Westin Alexandria Hotel, Alexandria, VA
  • Cost: Discounted and Team Rates Available
    (see details below)


Featured Speakers
  • R. John Kaegi
    Chief Strategy Officer
    Blue Cross and Blue Shield of Florida (BCBSF)
  • David Henderson
    Executive Vice President and Chief Marketing Officer
    MVP Health Care
  • Lois Gargotto
    Vice President, Market and Business Segment Operations
    Humana Inc.
  • Anna-Lisa Silvestre
    Vice President, Online Services
    Kaiser Permanente
  • Donald R. Fischer, MD, MBA
    Senior Vice President of Health Affairs and Chief Medical Officer
    Highmark Blue Cross Blue Shield
  • David Pizzi
    Director, Health Care Policy
    Blue Cross and Blue Shield of Florida
  • Ingrid Lindberg
    Customer Experience Officer
    CIGNA
  • Ryan Pellet
    Vice President, Center for Applied Analytics
    Convergys Corporation
  • M. James (Jim) Dougherty
    Executive Director, Healthcare Practice
    J.D. Power and Associates
  • Christine Kowalczyk
    Vice President, Healthcare
    Convergys Corporation
 Executive Level Solutions for Health Plans: Product Innovations to Increase Customer Enrollment, Retention and Loyalty

As an executive involved in Product Development, Sales, Marketing or Member Retention at a leading health plan you are tasked with the duty of attracting new members in the expanding individual market as well as retaining your current customers. World Congress, along with our esteemed line-up of industry leaders, is here to help. You will leave this MUST ATTEND event armed with the strategic vision and mission-critical tactical solutions you must implement NOW to be positioned for not only survival, but SUCCESS in 2010 and beyond!

Our Timely Agenda Includes Coverage of:
  • Customer Satisfaction Techniques
  • Designing a Member Experience
  • Rewards & Incentives in Benefit Plans
  • Engagement Strategies
  • New Opportunities with the Uninsured and Underserved
  • Innovations in Technology
  • Payment Solutions
  • Total Health & Productivity Strategies
  • Consumer Driven Health Care
  • Individual/Group Products
  • Social Media & Marketing
  • Brand Strategy

Who Should Attend:
Health Plans: Heads/Senior Vice Presidents, Vice Presidents and Directors of:
Member Services, Product Development, Innovation, Sales & Marketing, Business Development, Network Contracting, Employer Relations, Managed Care, Provider Relations, Customer Service and Consumer-Directed Products

More details about this Congress »


- Health Plan Executives -

Register by this Friday,
August 28th and SAVE $300!*
Mention PROMO CODE: UAS493 and
PRIORITY CODE: HL09045-xxxx


Visit www.worldcongress.com/consumer or call
800-767-9499 to speak with our Customer Service Team
PRE-CONGRESS FORUM: A Deep Dive into Health Care Reform � What it Means to You and Your Market
  • Addressing the current state of health reform and the potential implications for key stakeholder groups
  • Building a business strategy to manage the changing market:
    • For Payers: Repositioning the private insurance market and its various sub-segments to respond to current and immediate threats.
    • For Employers: Devising cost-savings strategies and the future of employment-based health benefits under the current political landscape
    • For Providers: Outlining a framework for payment reform and how changing reimbursement models will effect all stakeholders
Forum Leader:
Paul von Ebers
Interim Senior Vice President, Health Care Management, Blue Cross Blue Shield of Illinois;
President, von Ebers & Associates;
Former Executive Vice President and Chief Operating Officer, Excellus BlueCross BlueShield
Forum Participants:
Paul Fronstin, PhD
Senior Research Associate
Employee Benefit Research Institute (EBRI) 		Robert F. Graboyes, MSHA, PhD
Senior Healthcare Advisor
National Federation of Independent Business (NFIB) 		David Pizzi
Director, Health Care Policy
Blue Cross and Blue Shield of Florida
Register Request Brochure View Website LinkedIn

*(Discount not valid on standard/government rates.)

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