World Congress Patient Engagement Summit

Health reform has changed a lot for plans and hospitals. Many health plans have considered partnering with health systems or other providers to increase revenue, retention, engagement, and improve clinical outcomes. In this shared Keynote Address, examine innovative business models that align hospital and health plan staff to engage the patient and move the needle on health and chronic disease management.

• Learn why it’s important to reach out to patients outside of the hospital, and what methods are successful in engaging patients to both utilize preventative services and better manage chronic diseases
• Identify how ACOs and IDS models help increase engagement, wellness, and retention while lowering the cost of care
• Understand how a provider-plan partnership impacts an organization’s brand, business strategy, member base, and communication tactics

Learn about innovative prevention programs that build, foster, and sustain relationships with patients while helping them adopt healthier behaviors. Explore how these human-centered programs also work to improve brand image, wellness, and satisfaction — vital aspects for health care organizations in a post-reform and patient-centered landscape.

• Address patients as people — Impact consumer health behaviors and preventative utilization based on a human-centered, incentivized approach
• Design creative loyalty programs or treatment programs based on patient and consumer priorities
• Create engagement programs based on patient profiles that improve convenience, access to care, scheduling, or payment simplicity for health care consumers
• Understand how these programs impact readmissions, retention, satisfaction, net promoter scores, and financial returns

To create a successful and engaging environment, hospitals and providers must be including patients in decision making processes. Hear different perspectives from hospital executives and patient advisory council members on what makes a successful council, and how the integration of one is vital for provider organizations.

• Discuss the impact a patient advisory council can have for provider organizations from a clinical, financial, and engagement stand point
• Hear reality-based examples from both the hospital administration and patients on the success of advisory councils
• Outline different models of patient inclusion in various boards and teams
• Consider the challenges associated with creating and sustaining these councils

Learn how one hospital created an adaptable six-step program to increase patient engagement in care processes and improve experience for patients in any care setting.

• Define the six-step process to improving patient and family experience inside care organizations and how this also improves engagement
• Examine the impact of this program on patients, family members, and staff
• Identify ways to measure impact, benefit, and return
• Create a sustainable process that is relevant to all health care provider organizations

For many patients, barriers to care can negate provider efforts to engage patients in their health. Barriers include inconvenient and lengthy scheduling issues, geographic obstacles, financial hardships, and in many cases indifference. Learn how creating convenience in appointment scheduling, location, and resource allocation can help increase the success of preventative care and general engagement of patients.

• Discuss strategies to shorten wait times and include comprehensive preventative services in convenient central locations
• Train all staff members to promote preventative care measures and enable them to assist in scheduling appointments or providing care when appropriate
• Streamline the care process for patients to deliver treatment plans quickly, personally, and with clear follow up measures
• Assist patients during the follow up process by reaching out or following up via patient portal