Friday, November 10, 2006
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Seminars
-------------------
Seminar A
Seminar B
Seminar C
Seminar D
-------------------
Other Areas
Main Agenda
Breakfast Symposium
Educational Tracks
Luncheon
Roundtable Discussions
For Payers/Providers: Innovations and Technologies Driving Consumer Service Quality
Wednesday November 8, 2006
Sponsored by:
1:15 pm
Seminar Leader's Welcome and Opening Remarks
Seminar Leader:
Eric Brown
Vice President, Research Director
Forrester Research
View Biography
1:30 pm
Enabling Consumerism through Integrated Healthcare Financial Services
Stephen Neeleman, MD
Chief Executive Officer
Health Equity Inc.
View Biography
2:15 pm
Networking and Refreshment Break
2:45 pm
Using Enhanced Health Cards to Improve the Delivery of Hospital Services - A Smart Card Alliance Educational Panel
Frank Avignone
Chairman,
Smart Card Alliance Healthcare Council
; Business Development Manager,
HealthMeans, Inc.
View Biography
Paul Contino
Vice President for Information Technology, Mount Sinai Medical Center
Mount Sinai School of Medicine
View Biography
3:15 pm
Learning Customer Service for the Hospitality Industry
Campbell Black
Director Operations
InterContinental Hotel
View Biography
3:45 pm
The Health Plan as Coach and Advocate - Reinventing Customer Service to Transform Consumer Relationships
Scott Storrer
Executive Vice President of Service Operations and Information Technology
CIGNA Corporation
View Biography
Agenda Quick Links
Seminars
-------------------
Seminar A
Seminar B
Seminar C
Seminar D
-------------------
Other Areas
Main Agenda
Breakfast Symposium
Educational Tracks
Luncheon
Roundtable Discussions
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