The 2nd Annual Leadership Summit on Process Improvement and Business Excellence in Healthcare will convene hospitals, health systems, health plans, and medical and specialty group practices to discuss innovations in continuous quality improvement including Lean, Six Sigma, Baldrige and other methodologies. Best practices and thought provoking discussions on strategies for streamlining business processes, change management, increasing operational efficiency, and improving quality and cost performance will be addressed by the nation's leading healthcare organizations.

• The Ritz Carlton: Translating Excellence in Hospitality to the Healthcare
• Healthcare Case Studies: Where We Are, How We Are Structured, and What We Learned
• A Business Case for Quality: How Process Improvement Affects the Bottom Line
• A Tale of Two Industries: Looking at the Evolution of Quality
• The Baldrige is Not Just an Award: Applying Quality Initiatives to Structure Your Organization
• ThedaCare’s Lean Journey in Healthcare
• Aligning Incentives to Achieve Patient Safety and Quality
• Also Including Concurrent Executive Seminars for Both Beginners and Those More Advanced

Advisory Board
Kathleen Jennison Goonan, M.D. Executive Director, Center for Performance Excellence, Institute for Health Policy, Mass General Hospital/Partners	Jennifer A. Graves, RN, MS, ARNP Administrative Director, Nursing Practice Virginia Mason Medical Center
Charles Stokes President North Mississippi Medical Center
Confirmed Speakers to Date
Ford Brewer, MD, MPH Medical Director Toyota North America	Twila L. Burdick, MBA VP Organizational Performance Banner Health
Joel W. Cohen, PhD Director, Division of Social and Economic Research Center for Financing, Access, and Cost Trends Agency for Healthcare Research and Quality	Mary Reich Cooper, MD, JD Vice President and Chief Quality Officer, Lifespan Corporation; Assistant Professor, Medicine and Public Health, Warren Alpert Medical School, Brown University
Joseph T. “Jody” Crane, MD, MBA Associate Director, Fredericksburg Emergency Medical Alliance and Adjunct Professor The University of Tennessee	Lisa Demko, MS, CCC/LP Master Black Belt, Six Sigma Virtua Health
Kimberly Eng Strategic Planning Analyst Beth Israel Deaconess Medical Center	Joel H. Ettinger Chairman and Chief Executive Officer Category One, Inc.
Joseph A. Fortuna, MD Co-Chair Automotive Industry Action Group (AIAG) Health Steering Committee	Bennie W. Fowler Vice President of Quality Ford Motor Company
Pam Gladwell Director, Cincinnati Chapter Center for Quality Management	Jennifer A. Graves, RN, MS, ARNP Administrative Director, Nursing Practice Virginia Mason Medical Center
Harry Hertz, MD Director Baldrige National Quality Program	Michael A. Hillman, MD, MBA Vice President, Patient Safety Ascension Health
Bob King Founder and Chief Executive Officer Goal/QPC	Ian R. Lazarus, FACHE Founder, Creative Healthcare; Director, KP OnCall, LLC; Kaiser Permanente
Alice W. Lee Special Assistant to the President of Business Transformation Beth Israel Deaconess Medical Center	Robert J. Mandel, MD, MBA Vice President, Health Care Services Blue Cross Blue Shield of Massachusetts
Steve Mayfield Senior Vice President, Quality and Performance Improvement American Hospital Association	Marcia Messer, RN, MBA, MHA VP of Nursing Excellence and Cultural Transformation Catholic Health Partners
Roger Noble, MBA, SSBB, LP Healthcare Quality Process Improvement Manager Shriners Hospitals for Children	Dennis O'Leary, M.D. President Emeritus Joint Commission
Diana Oreck Vice President Global Learning and Leadership Center, The Ritz-Carlton	Bill Owad Senior Vice President of Operational Excellence, Medical Products and Technologies Cardinal Health
Kelly Price Vice President, Organizational Engagement & Performance Excellence Premier Inc.	Arvind Salvekar, Ph.D, LFHIMSS Associate Partner Creative Healthcare
Sandy Silva Senior Consulting Manager Six Sigma Master Black Belt GE Healthcare Performance Solutions	Derrick Suehs Chief Quality Officer Crouse Hospital
Walter J. Talamonti, MD, MPH Corporate Medical Director Ford Motor Company	Warner Thomas President and COO Ochsner Health System
John Toussaint, MD CEO, ThedaCare Center for Creating Value in Healthcare; CEO Emeritus, ThedaCare, Inc.	Leslie Zun, MD Professor and Chair, Department of Emergency Medicine, Chicago Medical School, Chair, Department of Emergency Medicine, Mount Sinai Hospital

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For general questions and program inquiries contact:

Candace Mullen
Conference Manager
Phone: 781.939.2410
Fax: 781.939.2542
Email: candace.mullen@worldcongress.com

To inquire about Sponsorship and Executive Networking Opportunities, contact:

Ron Trznadel
Executive Vice President, Business Development
Phone: 781.939.2432
Email: ron.trznadel@worldcongress.com

To Inquire About Marketing Opportunities Contact:

Dawn Melville
Senior Marketing Manager
Phone: 781.939.2508
Email: Dawn.Melville@worldcongress.com