Louise Liang, MD Senior Vice President Quality and Clinical Systems Support Kaiser Permanente
Louise L. Liang, MD, serves as a senior advisor to Kaiser Permanente International and speaks, writes, and consults on a broad set of health care issues – including electronic information systems, quality, safety, service, and health care delivery systems. From 2002 to 2009, Louise served as senior vice president, Quality and Clinical Systems Support, Kaiser Foundation Health Plan and Kaiser Foundation Hospitals. Working with leaders throughout Kaiser Permanente, she oversaw the national quality agenda to ensure that members received excellent care and service. From 2002-2007, she led the implementation of the $4+ billion organization-wide electronic health record and administrative system to support the continuity and quality of care as well as efficient business functions. Prior to her role at Kaiser Permanente, Louise served as the chair, Board of Directors, Institute for Healthcare Improvement from 2000 to 2002. From 1997 to 2001, she served as the chief operating officer and medical director of Group Health Cooperative of Puget Sound and the founding CEO and president of Group Health Permanente, the affiliated medical group. Previously she served as chief operating officer, Straub Clinic and Hospital, Honolulu, Hawaii, and associate medical director, Harvard Community Health Plan, Boston, MA. In addition, she held various leadership positions in Federal public policy and administrative settings. Louise served on the Malcolm Baldrige National Quality Award Panel of Judges during 1998 and 1999, on the Leadership Council of the American Association of Health Plans during 2000 and 2001, and various other boards and committees. She earned her medical degree at Georgetown University School of Medicine in Washington DC and served her pediatric residency at Tufts University, New England Medical Center, in Boston, Massachusetts.