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eBook | March 2020 |

Centers of Excellence:
How Employers are Finding Better Care at a Lower Cost
By Bruce Japsen, and Malorye Branca

Every employer wants their workforce to have high-quality healthcare. But with large payers such as Blue Cross Blue Shield plans, UnitedHealth Group, Aetna, and Cigna, it’s difficult to assess the doctors in their networks. However, by working with their consultants and other advisors, employers can make a substantial dent in overall costs.

The definition of quality in healthcare starts with being diagnosed correctly. If patients are misdiagnosed, everything that follows, harms them. Elite health systems, such as the ones Walmart uses in their Centers of Excellence (COE) programs, know how to correctly diagnose patients.

It wasn’t long ago when Walmart allowed its workers with knee, hip, and back problems, as well as other complex medical conditions, to go to local hospitals and doctors for treatment. The retail giant hoped—as do most employers with large annual outlays for medical care—that their employees would get the care they needed at a fair cost, so they could get well and return to their jobs, families, and communities.

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Centers of Excellence: How Employers are Finding Better Care at a Lower Cost