7:30 am

Summit Registration and Morning Coffee

8:30 am

Chairperson’s Welcome and Opening Remarks

Karen Rheuban
Karen Rheuban, MD
Director, Karen S. Rheuban Center for Telehealth
University of Virginia

Learn how ONC’s new proposed interoperability rule sets forth pathways to improve interoperability among health information technology (IT) systems; a goal that holds great promise for lasting improvement in patient care and takes the steps necessary to make health care more transparent and patient accessible.

Don Rucker
Don Rucker, MD
National Coordinator for Health Information Technology
Department of Health and Human Services (HHS)

With challenges in direct-to-consumer telehealth, learn how providers can find solutions to promote their in-house platforms and provide greater opportunity for revenue generation and concierge care.

  • Consider internal and external opportunities for innovation through vendor partnerships
  • Review recent mergers and the effect of payer/pharma entry into the telehealth space
  • Discuss internal vs. external direct-to-consumer offerings through hospitals and health systems and their effectiveness
Alexis Gilroy
Alexis Gilroy
Jones Day

Adam Landman
Adam Landman, MD, MS, MIS, MHS
Vice President, Chief Information Officer
Brigham and Women’s Hospital

Roy Schoenberg
Roy Schoenberg, MD, MPH
President, Chief Executive Officer
American Well

Kim Swafford
Kim Swafford
Group Vice President, Telehealth and Technology Strategy
Providence St. Joseph Health

10:15 am

Networking and Refreshment Break

The shift from fee-for-service to value-based care does not only affect the way hospitals and health systems are paid, but also the way that health care is delivered. In order to make money in a value-based world, providers must be engaged with a patient continuously. Technology such as remote patient monitoring and wearables makes this possible. In this session, explore how shifting the way health care is delivered can lead to positive results both clinically and financially.

  • Address the growing pains for hospitals and health systems to move from volume to value
  • Examine how different organizations integrate digital health into health care delivery to move to a continuous care model
  • Review opportunities to reduce readmissions through continuous care at different sites
  • Discuss how using digital health can improve shared savings revenues in value-based care agreements
Kathleen Frisbee
Kathleen Frisbee, MPH, PhD
Executive Director, Connected Health, Office of Connected Care, Veterans Health Administration
Department of Veteran Affairs

Eric Liston
Eric Liston
Administrator, Connect Services
Intermountain Healthcare

Sherene Schlegel
Telehealth Director, Clinical Operations
Providence Health & Services

Telehealth is key to achieve maximum coverage in the search for solutions to prevent and treat substance use disorder in the opioid crisis. Learn how programs can offer a lifeline to those most vulnerable to the crisis and the most difficult to reach.

  • Identify and manage limited resources to build a network capable of covering the most people at the widest distance possible
  • Navigate through the regulatory process to avoid potential legal trouble
  • Reduce ED utilization and costs through patient monitoring
  • Develop relationships with community resources to continue care beyond the digital encounter
12:15 pm


Gain strategies to navigate regulatory issues and optimize your services to elevate your programs to new clinical and financial heights.

  • Build processes to minimize the time and expense needed for multi-state licensure for providers to practice at distance out of state
  • Work with state and federal government to address issues and push for legislative change
Laura Koman
Laura Koman
Jones Day

James Roosevelt Jr.
James Roosevelt Jr.
Verrill Dana LLP
Chair, Policy, and Regulatory Committee
America's Health Insurance Plans

Develop a comprehensive multimodal approach that helps your organization gain financial sustainability and scale your digital health capabilities.

  • Learn how the Northeast Telehealth Resource Center identifies opportunities for financial gain through reimbursement in ten states
  • Engage private payers on the benefits of telehealth services to encourage expanded reimbursement
  • Inform state Medicaid policy and/or budget by working with legislatures to show the value of telehealth services
  • Explore and test innovative payment models outside of traditional reimbursement
Danielle Louder
Danielle Louder
Program Director
Northeast Telehealth Resource Center

3:00 pm

Networking and Refreshment Break

Capitalize on the opportunity to share your options for telehealth as means to provide better care with more convenience for the customer.

  • Create marketing materials that appeal to the customers wants and needs
  • Use social media marketing to match the increase of patient populations’ online engagement
  • Create a selling mindset for telehealth to increase usage and revenue
Amy Susott
Amy Susott
Chief Innovation Officer
Deaconess Health System

Elevate your patient experience as well as providers by gaining appropriate communication skills to provide the same level of empathy and service online as in-person visits. This session explores the importance of webside manner in addition to some basic tips to develop your own skillset.

  • Avoid potentially disastrous publicity and legal troubles by identifying the right times and applications for technology-based communications
  • Develop training programs to teach clinicians the necessary skills for digital interactions
  • Observe environmental factors that contribute to poor customer experience
  • Establish standards around sensitive provider-patient interactions to prevent potentially negative experiential situations
Aditi Joshi, MD, MSc, FACEP
Medical Director, JeffConnect, Assistant Professor
Thomas Jefferson University Hospital

Startups are playing a critical role in the future of mHealth & Telehealth. Join the startup conversation, 5 of the most innovative early-stage companies will have the opportunity for a live pitch to showcase innovative applications and solutions to the top health care organizations.

Please contact Taylor Biggers (781)939-2494 or taylor.biggers@worldcongress.com if you are interested in pitching your novel technology.

Ray Costantini
Dr. Ray Costantini
CEO & Co-founder

Nathan Treloar
Nathan Treloar
President and Co-Founder
Orbita, Inc.

6:00 pm

Networking and Cocktail Reception

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