9th Annual Health Plan Consumer Experience and Retention Summit

Consumerism is driving industry trends. In order to compete in today’s market, health plans must have strategies in place to deliver on consumer expectations for engagement and service. Don’t lose your edge by sticking with the status quo – join us in September as industry experts convene to discuss best practices for designing a consumer-centric member experience that promotes retention and growth.

Top Reasons to Attend:

• Hear case studies from industry leaders on how to deliver an enhanced consumer experience that drives retention
• Explore innovative approaches to communicate more effectively with members and promote behavior change
• Learn how to build relationships with members and the community to improve loyalty and trust
• Discuss digital innovations and how to prepare your marketing and engagement strategy to meet consumer needs and expectations
• Understand how health plans are measuring marketing and consumer experience strategies to communicate ROI to leadership

Call for Papers: Submit Abstracts for Presentations

The Health Plan Consumer Experience and Retention Summit is now accepting abstract submissions for 2017!
Deadline is May 1^st 2017. Click here for details.

Testimonials

“I thoroughly enjoyed hearing first-hand accounts of best practice methodologies surrounding consumer engagement in all areas of healthcare.”
- Stephanie Kilty, Marketplace Manager, Community Health Choice, Inc.

“This was an important 2 days to share best practices and learn how to push the consumer experience forward to grow and retain membership while driving the improvement of health and health outcomes.”
- Jessica Bonham, Sr. Manager, Consumer Experience Optimization, Kaiser Permanente