Live Chat Software
Website Only Discount! Register now and save $100 off the Current In-Person Registration Fee! Please Mention Promo Code WEB at the time of Registration.
The Connect20 Congress – Health Plan Consumer Experience and Retention Track has been rescheduled. Given the current circumstances and the impact of COVID-19, the health, safety, and well-being of our staff, speakers, attendees, sponsors, and partners is of utmost importance to us. Please continue to check back or click here to receive updates as they become available. In the meantime, we invite you to visit https://www.worldcongress.com/webed/ and register for these upcoming complimentary webinars.
Create Meaningful Experiences, Make Consumers Feel Special, Provide Transparency, and Integrate the Latest Technology to Create a Superior Customer Experience
The 12th Annual Health Plan Consumer Experience and Retention Track brings health plans together to discuss how they are retaining members through the success of their consumer experience. We have assembled the top experts to speak on creating meaningful experiences, making consumers feel special, providing transparency, integrating the latest technology, humanizing communications, educating members, listening to consumer voices, and aligning all departments on the importance of experience. Health Plans understand why consumer experience is necessary and this conference will provide them with the how, presented by nationally recognized health care executives.
Track Topics include:
- Personalized Experiences
- Latest Technology
- Omni-Channel Platforms
- Communication and Listening to the Consumer
The PDF brochure for the 12th Annual Health Plan Consumer Experience and Retention Summit is in production. Request it now and our Customer Service team will contact you once the brochure becomes available.
Participating Organizations
Gold Partner
Silver Partner
Executive Partners
HealthSparq™
At HealthSparq, we empower people to make smarter health care choices by providing cost and quality information about doctors, hospitals, medical services and medications. We put people at the core of everything we do by conducting continuous usability testing, turning consumer research into product innovations, hosting industry panels featuring everyday people, and bringing human stories to the forefront through our #WTFix campaign. Using these insights, we create solutions to help people understand and navigate the health care system better than ever before.
Growing since our 2012 corporate founding in Portland, Oregon, we now serve more than 80 million people across the country.
Insightin Health
Insightin Health is the industry’s only single platform which provides a complete personalized member engagement for each step of the health care journey. The core platform combines medical, clinical, cognitive, and social determinants of health to recommend the Next Best Action (NBA) for each person. Health plans can improve quality measurements, gain higher member satisfaction, and increase member retention. The simple integration and easy to use platform creates an effective shift towards healthier population for the health plans.
Mpulse Mobile
mPulse Mobile, the leader in Conversational AI solutions for healthcare, drives improved health outcomes and business efficiencies by engaging individuals with tailored and meaningful dialogue.
Quadient
Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on Intelligent Communication Automation, Parcel Locker Solutions and Mail-Related Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. For more information about Quadient, visit quadient.com/ experience