Personalize Interaction, Innovate Communication, and Harness Digital Impact
The 11th Annual Health Plan Consumer Experience and Retention Summit brings together experience, marketing, communication, sales, strategy, and innovation executives in a uniquely engaging forum to discuss best practices, tactics, and lessons-learned with prominent health plans from across the nation. Learn strategies from leaders in the industry, including how to quantify and improve consumer experience across markets and develop a culture of trust when leveraging payers as partners to improve population health.
- Explore todayï¿½s health plan presence on the web, social media, and beyond
- Discover the impact of humanizing interactions in an increasingly digital world
- Develop proactive communication to guide members through plan transitions
- Operationalize consumer experience programs to prioritize optimal customer service
Happy members stay put, and itï¿½s more cost effective to retain a customer than locate, engage, and enroll a new consumer. Get ready to create meaningful experiences that engage and retain your health plan membership!
Vice President, Consumer Services and Planning
Blue Cross and Blue Shield of Vermont
Chief Marketing Officer; Senior Vice President, Marketing, Digital Strategy and Consumer Experience
Blue Cross and Blue Shield of Massachusetts
Vice President, Marketing, Advocacy, and Community Experience
UnitedHealthcare Community Plan of Ohio
The PDF brochure for the 11th Annual Health Plan Consumer Experience and Retention Summit is in production. Request it now and our Customer Service team will contact you once the brochure becomes available.