2019 Speaking Faculty



Steve Betts
Steve Betts
Senior Vice President; Chief Information Officer
Health Care Service Corporation


Vishal Bhalla
Vishal Bhalla
Vice President and Chief Experience Officer
Parkland Health and Hospital System


Patty Blake
Patty Blake
President, Senior Products
Tufts Health Plan


Hallie Bleau
Hallie Bleau, ACNP-BC
Associate Vice President, Transitional Care Management, Health Solutions
Northwell Health


Rich Boyajian
Rich Boyajian, NP
Program Director, Virtual PSA Monitoring, Radiation Oncology
Dana-Farber/Brigham and Women's Cancer Center


Annamari Dietrichson
Annamari Dietrichson, MHA
Vice President, Patient Experience
HCA Continental Division


Sherri Dorfman
Sherri Dorfman, MBA
Chief Executive Officer
Stepping Stone Partners


Neil Gomes
Neil Gomes, MBA, M.Ed., CSM, CSPO
Executive Vice President, Chief Digital Officer
Thomas Jefferson University and Jefferson Health


Lacey A. Hart
Lacey A. Hart, MBA, PMP
Administrator, Customer Experience Relationship Management
Mayo Clinic


Christine Holt
Christine Holt
Chief Experience Officer
Holy Redeemer Health System


Jannienne Jones Verse
Jannienne Jones Verse
Vice President Brand Management; Associate Vice President, System Marketing and Brand Management
Geisinger


Megan West King
Megan West King, MSN, CPXP
Director, Patient Experience
Geisinger


Kathy Klingler
Kathy Klingler
Senior Vice President; Chief Marketing Officer, Marketing, Digital Strategy, and Consumer Experience
Blue Cross and Blue Shield of Massachusetts


Joseph Leggio
Joseph Leggio
Vice President, Experience Services
Lenox Hill Hospital, Northwell Health


Kevan Mabbutt
Kevan Mabbutt
Senior Vice President and Chief Consumer Officer
Intermountain Healthcare


Amy Marshall
Amy Marshall, MSN, RN, NE-BC
Director, Maternal Child Health
Lenox Hill Hospital, Northwell Health


Vanessa Mona
Vanessa Mona
Director, Care Experience
Henry Ford Health System


Devin Nadar
Devin Nadar
Senior Manager, Partnerships, Innovation and Digital Health Accelerator
Boston Children's Hospital


Viraj Patwardhan
Viraj Patwardhan
Vice President, Digital Design and Consumer Experience, Digital Innovation and Consumer Experience (DICE) Group
Thomas Jefferson University and Jefferson Health


Kristen Silberstein
Kristen Silberstein
Vice President, Patient Engagement and Chief Experience Officer
Holy Name Medical Center


Amy N. Swanson
Amy N. Swanson
Vice President, Marketing, Advocacy, and Community Experience
UnitedHealthcare Community Plan of Ohio


Randal Weber
Randal Weber, MD, FACS
Chief Patient Experience Officer
University of Texas MD Anderson Cancer Center