3rd Annual Patient Engagement and Experience Summit

Earn Patient Experience Continuing Education Credits (PXEs)*
offered through the Patient Experience Institute (PXI)

2016 World Congress Patient Engagement and Experience Summit

Speaker Interviews

	Megan West King, MSN, RN, CCE Director, Patient Experience Geisinger Health System
A shifting competitive landscape is spurring hospitals to focus on improving the patient experience with more compassionate care. Director at Geisinger Health System, Megan West King says key elements include paying attention to the "little things".
Listen Now!

	Jason C. Vallee, PhD Director, Service Excellence, Office of Patient Experience Dartmouth-Hitchcock Assistant Professor of Community and Family Medicine The Geisel School of Medicine at Dartmouth
A relational journey map can tell the story of the patient's experience: from initial contact, through the process engagement and into a long-term relationship. Director of Service Excellence, Dr. Jason Vallee will be presenting on Dartmouth-Hitchcock's experience in this area and what it takes to develop such a map.
Listen Now!

Connections move health forward. Make sure patient engagement isn't just a buzzword.

Join us September 2016 as industry experts from hospitals, health systems, patient advocacy groups, and health plans convene to share their experience, innovations, and best practices to enhance the patient experience.

Sessions crafted for both health plan and provider organizations allow for in depth content, enhanced networking, and thought provoking perspectives.

Key topics of discussion in 2016 include:

Understand the Behavioral Economics of Health Care Decision Making to Minimize Barriers to Care
Strengthen Health Plan-Provider Partnerships to Manage Member Whole Health in Value-Based Reimbursement
Bridge the Gap between Consumer Experience and Workforce Engagement and Enablement
Enhance Wellness and Preventative Care with Connected Health
Engage Patients in Shared Decision Making to Improve Health Outcomes
Empower Patients, Streamline Coordination, and Improve Understanding through Enhanced Transitions of Care
Collect Data in Real Time to Understand and Report the Patient Experience
Instill Patient-Centeredness Across the Organization to Build a Corporate Culture Rooted in Patient Experience
Capture the Patient Voice Through Patient and Family Partnership Councils
Uncover Tactics to Improve HCAHPS Scores

Peek Inside the Agenda:

Instill Patient-Centeredness Across the Organization to Build a Corporate Culture Rooted in Patient Experience

Every interaction a patient has across the continuum of care impacts how they perceive their care and their overall experience. In order to be truly rooted in patient centeredness, everyone across the continuum of care must recognize the role they play in the patient experience and actively engage to shape the patient journey. In this session, hear ways to lay the foundation for a patient-centered culture and evaluate strategies to engage all staff in experience.

Explore strategies to ensure patients feel they have the provider’s full attention
Discover outlets through which to build relationships with patients and caregivers
Leverage non-clinical support staff to address patient needs and support the family
Engage frontline staff, operators, and providers in experience initiatives
Create a cohesive culture of experience following acquisitions, mergers, and consolidations to unify under one set of values and one vision
Integrate the C-I-Care Model into the organization as a practice and philosophy to enhance patient experience

Megan West King, MSN, RN, CCE
Director, Patient Experience
Geisinger Health System

Testimonials

“Conference exceeded my expectations! Loved the mixture of insurance and health care providers.”
Kathleen Rascher, Patient Experience Partner, Barnes - Jewish Hospital

“I think the summit was not your typical Engagement/Experience summit. The subjects were very diverse and lots of takeaways! ”
Joan Becker, Patient Experience Partner, BJM

“Thank you for a wonderful seminar! A lot to bring back to my hospital and brainstorm with our team! Looking forward to sharing the innovations from other facilities with technology and increasing patient engagement.”
Stacy Strezsak, RN, Massachusetts General Hospital

“My job centers around member outreach, patient engagement and population health - This is the first conference I've attended that addresses my work world. Thank you!”
Kathy Johnson, Manager Care Management, GEHA

*25 credits available pending approval

Educational Underwriters

Exhibitors

Associate Sponsors

Partners