August 23, 2021 • 12:00 PM - 1:00 PM ET

Ferris W. Taylor is Executive Director of the HealthCare Executive Group (HCEG), a national network of thought leaders focused on innovation and technology to grow, share and reshape healthcare.

Prior to becoming Executive Director, Taylor served on the Board of Directors of HCEG as the COO of Arches Health Plan in Salt Lake City, Utah.

Taylor founded Pragmatic Health Care Solutions, a healthcare strategy and market positioning firm, and has served as VP of Payer Market Strategy at Optum, VP Marketing and Planning at Partners Healthcare and head of Marketing Information Services at Harvard Pilgrim Health Care.

Taylor is a Brigham Young University graduate in Nuclear Physics with an MBA in finance and quantitative economics. He also graduated from the GHAA/AHIP Executive Program in Managed Care at the University of Missouri.

Meredith is the Global Head of Insurance at Ushur where she is focused on transforming how insurance companies interact with their customers, agents, brokers, members, and claimants. She has more than 30 years of insurance industry leadership experience spanning business systems, operations, product and customer service. She began her career as a claims adjuster and as an executive at Liberty Mutual she led countless digital and organization transformations across Claims, Managed Care, Policy, Underwriting, Risk Control and Contact Centers. She played a key role in bringing new insurance products, technology solutions and services to market, and providing a top-tier customer experience through the optimal balance of automation and people. Prior to joining Ushur, as an industry consultant she provided strategic guidance to a diverse audience including insurance carriers, software providers, business process outsourcing firms and investors.

Executive Vice President, Medicare and Chief Innovation and Experience Officer Camille Harrison is executive vice president, Medicare and chief innovation and experience officer. In addition to overseeing the enterprise’s Medicare company, she is responsible for GuideWell Innovation and leads GuideWell and Florida Blue’s Customer Experience and Digital efforts.

She serves on the boards for the Florida Blue Foundation (as Chair), GuideWell Allegiance and GuideWell Source, and is a member of United Way’s Tocqueville Society. She previously served on the boards of The Early Learning Coalition of Duval County, Incepture and was Co-Chair of the 2018-2019 Go Red for Women Executive Leadership Cabinet.

Harrison holds a Bachelor of Science degree in business education from Montclair State University in New Jersey and completed the Advanced Management Program from the University of Chicago Booth School of Business.

Kathy is Chief Consumer Experience and Marketing Officer for Blue Cross Blue Shield of Massachusetts (BCBSMA), the Commonwealth’s largest private health plan and one of the largest independent, not-for-profit companies in the country. BCBSMA serves nearly 3 million members and is rated among the best consumer healthcare companies in the country.

Leading our evolution to be a more consumer-focused company, Kathy is responsible for executing Marketing, Digital, and Consumer Experience strategies that meet the ever-changing needs of consumers and employers in a digitally evolving marketplace. She drives the brand strategy, ensuring it aligns to our corporate mission of quality, affordability, and delivered through unparalleled consumer experiences. She also leads our market insight and strategies, including our unique listening community and our Net Promoter Score research, to ensure our customers and members have a voice in driving future advancements that matter as it relates to products, services and future digital innovations.

Kathy joined BCBSMA in February 2017, bringing with her more than 25 years of experience in solving business challenges through branding, marketing, and communications. Previously, she was Senior Vice President and Chief Marketing Officer at Kaplan Higher Education, and before that served as Executive Vice President and Chief Marketing Officer of Santander Bank, where she led the rebranding of Sovereign to Santander. She also held senior positions at Fidelity, John Hancock, and KPMG.

She also serves on the Executive Board on Horizons for Homeless Children and the Board of WGBH.