July 20, 2022 • 1:00 PM - 2:00 PM ET

For health plans, improving the member experience and keeping members engaged are always challenging. To effectively attract and retain members, it is important for health plans to prioritize understanding what their members want and meeting them where they are.

By tailoring messaging, communications, and the overall digital health strategy, health plans can win their members’ trust, significantly increase satisfaction, and sustain engagement throughout the member journey.

In this webinar, hear perspectives on actionable strategies plans can implement to move toward a holistic, customer-centric approach to engagement. Leverage digital tools and technology, understand what works and what doesn’t,  and learn about innovative ways to deliver better care to members at the right place and time while reducing costs.

  • Adopt a individualize digital engagement strategy to support members throughout their health care journey
  • Understand the importance of integrating clinical and social data to better understand and meet members’ needs
    • Discuss efforts to address health disparities
  • Gain insights into effectively utilizing advocates and care teams to enhance care coordination
  • Leverage technology to empower individuals including seniors to take a proactive approach on their health and well-being and influence healthy behaviors

Webinar Speakers

Annalisa Cooper
Annalisa Cooper
SVP, Customer Success
Brittany Ramsey
Brittany Ramsey
Growth Product Manager, Digital Health Innovation
UPMC Health Plan
Christina Speck
Christina Speck
VP, Corporate Strategy & Product
Blue Cross blue Shield of Rhode Island
Jamie Walker
Jamie Walker
Vice President of Strategic Initiatives


General Inquiries:

World Congress Customer Relations
Phone: 781-939-2400
Toll-free: 800-767-9499
Email: wcreg@worldcongress.com

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