On-Demand Webinar

Plans know how important it is to connect with members where they are and on their terms. The pandemic has highlighted new ways that members are ready to engage – and plans are listening. During this panel discussion, hear how leading organizations are identifying their members’ needs, delivering engaging communication experiences, and using data and analytics to refine and optimize for the next-best communications.

  • Learn how organizations are leveraging technology to improve communications and deliver personalized experiences to maximize reach and impact
  • Explore new ways organizations have engaged in a dialogue with members and empowered them to take action
  • Understand how and where data and analytics is helping to refine engagement strategies and identify unmet needs, including those exasperated by the pandemic, such as social isolation, loneliness, and other social determinants of health

Webinar Speaker

Bob Gold
Bob Gold
Chief Behavioral Technologist and Founder
GoMo Health
Kim Lauersdorf
Kim Lauersdorf
Vice President, Marketing
P. Nelson Le
P. Nelson Le, MD, MBA
Vice President, Digital Health and Analytics - Product Strategy
Phil Micali
Phil Micali
Vice President, Innovation
Medical Mutual of Ohio
Matt Swain
Matt Swain
Managing Director and Practice Lead
Communications and CX Consulting


General Inquiries:

World Congress Customer Relations
Phone: 781-939-2400
Toll-free: 800-767-9499
Email: wcreg@worldcongress.com

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