July 9, 2020 • 2:00 PM - 3:00 PM ET

During the current COVID-19 pandemic, many health systems and medical groups have struggled to ramp up their virtual health capabilities.  Despite a number of environmental and organizational challenges, Henry Ford Health System (HFHS), one of the nation’s leading integrated, non-profit health systems, was able to readily ramp up its program to meet the needs of its patients and members.

In 2019, prior to the COVID-19 pandemic, HFHS providers conducted around 17K virtual visits (synchronous and asynchronous), about 65 per day. Once the COVID-19 pandemic hit Detroit mid-March, that number skyrocketed to more than 1,500 per day. Adapting to that rapid level of change can’t be done overnight. It requires a mature system and policies, as well as implementation of the right technology and hardware.

HFHS’ successful deployment of virtual health during the ongoing COVID-19 crisis provides a working model of steps other organizations can take to maximize their telehealth and telemedicine programs.  In this webinar,

  • Gain insights on steps to take to build telehealth and telemedicine programs from a nationally recognized institution
  • Recognize the common barriers and obstacles to effectively deploy virtual health programs
  • Discuss strategies to train and support physicians and patients on technology use
  • Review considerations and regulations including HIPAA, reimbursement/billing policies, and licensure
  • Learn how to scale virtual medicine programs in a COVID-19 environment

Webinar Speaker

Courtney Stevens
Courtney Stevens
Director, Virtual Care
Henry Ford Health System


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