"Nearly 90% of top-level healthcare executives said patient experience is either their top priority or among their top five priorities."
- 2009 HealthLeaders Media Patient Experience Leadership Survey

As health plans implement strategies to transform their business into customer centric organizations, essential to their success will be new customer service models supporting marketing, communications and benefit design strategies. To remain competitive in the changing health care landscape, The World Congress Customer Centric Solutions Expo will discuss how health plans should re-assess their customer service practices to ensure they implement "new" service models that meet the needs of their members.

Health care industry leaders and innovators annually turn to World Congress for timely, relevant, actionable and focused content in key topic areas. This event is not the exception.

Topics for discussion include:

• Creating an Internal Culture of Service Excellence
• Integrating Social Networking Tools as Increased Contact Points
• Cultivating and Sustaining Employee Engagement Initiatives

If you are serious about customer service, attend this expo to…

• Develop key strategies for achieving exceptional service based on inside and outside industry perspectives
• Walk away with proven solutions and best practices from health plans and health systems to be a leader in customer centric programs
• Gain knowledge and new perspectives on how call centers, social media, patient satisfaction, employee engagement and data metrics fit into your overall marketing plan to bring your organization to the next level of customer service
• Takeaway a thorough understanding of satisfaction survey measurements and how survey results impact the impression of your plan
• Create an internal culture of service excellence by cultivating and sustaining employee engagement initiatives
• Integrate social networking tools and platforms to increase consumer touch points in your customer service preparations

Remember, if you register by March 26th, you can SAVE up to $600 on your registration fee - BUT, we recommend you reserve early before the event sells out. If you register by THIS FRIDAY, February 26th you can SAVE an ADDITIONAL $100 on the current rates. Simply Mention PROMO CODE: GBZ726 and PRIORITY CODE: HL10018-xxxx to qualify (not valid for gov't rate). For more information and to register today, call 800-767-9499 or visit www.worldcongress.com/customer.