Solutions for the Member Journey
Elevate the Member Experience and Star Ratings
Health plans today are faced with the challenge of achieving outcomes as directed by numerous regulatory agencies. These outcomes are based on measures for quality, performance and member experience that influence the health plan Star rating. Currently, the emphasis is on the total member experience, a measure that was not a focal point in previous years. As such, the pressure is on health plans to create and deliver an optimal customer experience at every point in the member journey.
In this whitepaper, learn about the challenges health plans face and the solutions for each touchpoint in the member journey.
ConnectureDRX has been delivering compliant solutions for 20 years. We are the market leader in Medicare shopping, quoting, enrollment and retention, providing millions of consumers every year with a simple digital experience for finding their best fit plans. We also have the largest distribution network in the Medicare industry, helping health plans, FMOs and agencies, e-brokers and consumers form new and lasting connections.
Our experience and expertise with therapeutic interchange, drug comparison technology and analytics allows health plans, PBMs and others to improve the customer experience by proactively connecting members to lower-cost drug options proven to increase medication adherence and elevate Star Ratings.