News Coverage

Media Coverage

1. SourceLink to Cohost Session at World Congress Medicare Marketing & Sales Innovation Summit

(7 March 2019 - SourceLink)

Craig Blake, Medicare Marketing Specialist, will join a panel to discuss to discuss reducing disenrollment by knowing the intersection between member engagement and retention at upcoming World Congress Medicare Marketing & Sales Innovation Summit. more»

2. World Congress' 11th Annual Health Plan Innovation Summit to Take Place Next Month

(27 February 2019 - Global Banking & Finance Review)

World Congress Research (World Congress), a premier conference company known for its content and thought-leadership in the Health Care, Life Sciences, Employer, and Legal industries will be holding its 11th Annual Health Plan Innovation Summit on March 14-15 in Orlando, FL. The conference includes two specialized summits, Health Plan Marketing and Consumer Engagement, as well as, Medicare Marketing and Sales Innovation Summit. more»

3. RedPoint - Why Personalization Is Key to Consumer-Centric Healthcare

(14 January 2019 - World Congress)

4. Building a Better Customer Experience—Tips from 10 CX Industry Experts

(5 January 2019 - Panviva)

Whether you are a CX leader, a frontline employee with a passion for doing what is right for the customer, or a customer yourself, our new e-book—Building a Better Customer Experience—Tips from 10 CX Industry Experts—contains valuable lessons and takeaways for those looking to build a better customer experience in 2019. more»

Press Releases

5. SourceLink acquires Path Interactive, a top digital agency

(10 January 2019 - SourceLink)

SourceLink delivers performance driven digital solutions with the acquisition of top digital agency, Path Interactive more»

6. Arvato launches fully automated ANOC and EOC platform

(9 January 2019 - Arvato)

Arvato has launched an automated platform that supports health insurance companies in producing their CMS-regulated Annual Notice of Change (ANOC) and Evidence of Coverage (EOC) documents. The platform manages the work stream from data input and template creation to digital and physical distribution. Its objective is to increase quality and efficiency of regulated member communications. more»

Industry News

7. DMW Blog

(21 February 2019 - DMW)

News and videos to improve the strength and vigor of all your direct response marketing activity. more»

8. Why Payers Win Guiding Consumer Directed Account Experience

(22 January 2019 - Wex Health)

9. Health Plan Case Study

(20 January 2019 - Panviva)

AvMed moved into a range of new plans, including High-Deductible, Health Savings Account, Government, Self-funded and Consumer, each of which dictated their own terms or mandated member choice. This was a far cry from the early days. The impact to the call center? Now they had to support an exponential number of plans with their own rules, riders, deductions and exceptions, using the same system designed to serve the simpler needs of the original HMO. more»


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