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Day 1
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Wednesday, June 27, 2012
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12:15 am -
12:30 pm
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12:30 pm -
1:30 pm
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1:30 pm -
2:15 pm
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CASE STUDY: Avoid System Leakage and Decrease Door-to-Doc Time with Rapid Clinical Examination |
Memorial Health shares how it replaced the traditional Emergency Room triage system with the new Rapid Clinical Examination
(RCE) model, allowing the physician to move closer to the front end of the process to enable more efficient treatment decisions.
Learn how Memorial Health successfully decreased mean non-admit length of stay (LOS) by 21% and the mean door-to-doc
time by 38% in the first year. During this session you will:
- Understand the structure and functionality of the RCE model for reducing door-to-doc time and non-admit patient length of
stay
- Learn how to gain physician buy-in and staff satisfaction with the new model
- Hear recommendations for successful implementation and refinement of RCE at your organization
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Jeff Hayes, MBA, CSSBB
Operations Improvement Project Leader
Memorial Health System
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Todd S. Roberts, MBA, CSSMBB
System Director, Operations Improvement
Memorial Health System
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2:15 pm -
3:00 pm
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Re-Engineering the Patient Experience: Evaluating the Future of Triage |
As hospitals focus on reducing door-to-doc times to minimize patient waiting times in the Emergency Department, will the
triage system become obsolete? Discuss where the future of the system is headed and hear Cambridge Health Alliance’s unique
approach to:
- Decompressing the Emergency Department to improve the total patient experience
- Eliminating triage while maintaining efficiency
- Reducing the left-without-being-seen rate by bringing the patient inside the hospital
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Assaad J. Sayah, MD, FACEP
Chief of Emergency Medicine
Cambridge Health Alliance
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3:00 pm -
3:30 pm
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3:30 pm -
4:30 pm
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CASE STUDY: Applying Lean Capacity Management to Reduce Length of Stay and Increase Quality |
Rochester General Hospital discusses its Integrated Patient Care Delivery process that targeted patients requiring intensive care.
Learn how they approached capacity management through lean redesign to:
- Decrease wait time for patients requiring intensive care
- Open up bottlenecks from admission to discharge
- Structure a team of implementation leaders
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Robbin Dick, MD, FACP
Medical Director; Vice President of Clinical Efficiency & Flow
Rochester General Health System
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Roop Hazarie
Senior Director Imaging Services & Lean Sigma
Rochester General Health System
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4:30 pm -
5:30 pm
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5:30 pm -
5:45 pm
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5:45 pm -
6:45 pm
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