As a health care leader, you need to be cognizant to potential crises within the walls of the hospital before they impact quality, outcomes, and culture. Clinician burnout is on the rise and represents one of the greatest threats to health transformation. Reversing this trend within an organization requires an understanding of the systems, politics, and culture that inhibits wellbeing and connection to purpose. Learn how organizations are successfully transforming, while making clinician burnout and wellbeing a priority.
Chief Operating Officer, Center for Health Innovation
American Hospital Association
No health IT system is completely infallible and usability issues can precipitate a wide range of challenges for clinicians and lead to safety issues for patients. EHR developers and hospitals can both take steps to improve the usability and safety practices they employ—including through enhanced testing and user-centered design policies—to better detect and address challenges that could lead to medical errors. Policies from government and third-party accreditors can help ensure implementation of those practices—saving lives and averting harm.
Project Officer, Health Information Technology
Pew Charitable Trusts
Senior Vice President, Healthcare Strategy and New Business Development
Director, MedStar Health National Center for Human Factors in Healthcare
With provider burnout at epidemic rates, costing the health care industry billions of dollars each year, it is crucial to take the needs of the clinical staff into account when managing new and existing health IT systems. Incorporating clinical feedback into digital system development shifts the blame away from the individual and sets the team up for success. This deep-dive examines the psychological theory that supports how giving people voice in the decisions that impact their workplace, as well as showing you care for them and assisting them in creating the sense of mastery for their craft, leads to both their well-being (professional satisfaction) and wiser decisions about the workplace.
- Examine Opportunities to Address the Clinician’s Psychological needs, Including:
- Competence to feel skilled and comfortable with a new behavior
- Relatedness to feel known, cared about, and personally supported in undertaking a new behavior
- Autonomy to be involved in determining how and when a new behavior will be introduced
- Encourage Participatory Leadership
- Explore how to use a fair process in decision making
- Learn new ways to engage with clinicians throughout the decision making process
- Discuss methods to hold peers accountable
- Experience Methods of Engagement that Give Voice to Physicians and APPS Enhancing the Decisions as well as Their Well-Being
Provider Engagement Officer
This session presents impact data on the amount of time that single sign-on (SSO) liberates clinicians from typing on the EHR keyboard to login into clinical applications within 19 community hospitals. SSO technology replaces manual keyboard login with an identification badge reader clinicians swipe for expedited access to the EHR. Mean and total login time durations at the individual, facility and system levels before and following SSO implementation were measured and compared. Total facility-wide and enterprise-wide clinician times liberated from keyboard to deliver patient care following SSO implementation are reported. The potential impact of SSO on reducing physician EHR and general burnout are discussed in the context of the next phase of research evaluating self-reported survey data from physicians regarding their perceptions of the value of SSO in reducing health IT-related stress, EHR and general burnout, and if this time liberated from keyboard enables more - and better - patient care delivery, and improved job satisfaction.
Clinical Transformation and Health Informatics Advisor
3M Health Information
While much of the discussion around usability focuses on flaws and improvements to technological systems, sometimes, the systems can actually expose flaws in clinical workflows themselves. Because of this, clinical staff must be trained to shift workflows sometimes in order to work with systems and potentially find newer, more efficient ways of providing health care.
Program Director, Medical Affairs, Program Director, Value Improvement Program
Stanford Children's Health
In 2018, Atrium Health was awarded a grant from Duke Endowment to launch its “Perfect Care” program, designed to provide precision quality cardiac care to rural patients through innovative technologies. Improving clinician engagement and mitigating risk of burnout is important to the success of the Perfect Care program, still in its early stages of development. This case study shows how Atrium incorporated technology into its cardiac care process to simplify the way medicine is done and bring joy back to clinical practice.
- Develop standardized practice routines within the operational model
- Automate processes to reduce administrative burden and cooperate with existing workflows
Director of Regional CVT Quality, Education & Research
Although much of IT-related stress in the health system can be reduced through system improvements, clinical education and engagement plays a crucial role in improving provider satisfaction. Forward-thinking organizations that provide educational resources give clinical staff the tools they need in order have less friction and stress in the workplace.
- Develop an empirical approach to clinical training and education
- Obtain CME and MOC for greater incentive
Vice President, Consulting Services
Electronic Health Records (EHRs) are widespread. Significant challenges and some benefits have been reported by physicians in using EHRs as related to patient care and physician wellbeing. Through physician focus groups at 3 institutions, researchers assessed physician response to EHRs. Five themes emerged including observations and potential next steps. This session will detail these results and engage the audience in defining their current or envisioned responses to these 5 themes.
General Medicine Section Head
University of Virginia Health System
Clinicians are overburdened by documentation - the average physician spends half of the office day and 1-2 hours after work on administrative tasks, twice the time they spend on patient care. Digital assistants are a new solution. Using the latest in AI and voice technologies, digital assistants help physicians complete their documentation faster, retrieve information from the EMR, and more.
SVP of Marketing
Cambia Grove’s mission is to accelerate health care innovation through programs, including the TRAILS Competition, that bridge the gap between entrepreneurs and the traditional health care sectors. Join us for the live pitch finale of the Cambia Grove TRAILS Competition. The top five startups will present their solution that result in the accurate and efficient use of data to improve clinic workflow, enhance patient engagement and reduce clinician burnout. The winner of the competition will receive evidence-based research services to support the advancement of their health care product from UW Medicine’s PCI-Lab worth $25,000.