There is a 15 minute coffee and networking break from 10:00 am – 10:15 am

8:30 am

Medical conditions are commonly influenced by a person’s behaviors, mental health, and substance use. A key goal to comprehensively treat patients and effect quality outcomes starts with finding the right model to integrate behavioral health services. Whether your program is looking to improve warm handoffs or fully integrate behavioral health services into primary care, health care leaders need to assess workflows, understand various models of care, and prepare programs to update staffing and billing procedures as well as continuously evaluate process improvements.

Evaluate Models of Care and Lessons Learned with Various Models

  • Discover the differences between evidence-based models, benefits, and barriers to integration
    -Primary Care Behavioral Health vs. The Collaborative Care Model
  • Assess resources and how to prepare to embed new services
  • Learn how to interview to find the best fit to integrate care

Update Billing Procedures to Fit New Models of Care

  • Discuss new behavioral health CPT codes
  • Understand how to communicate insurance and copay changes to patients and families
Janine Fonfara
Janine Fonfara, LCSW, DBH
Manager, Primary Care Behavioral Health
Hartford HealthCare

James F. O'Dea
James F. O'Dea, PhD, MBA
Regional Vice President, Operations
Hartford HealthCare Behavioral Health Network

Staci Swenson
Staci Swenson, MA, MSW, LISWS
Director, Behavioral Health and Social Work,
PrimaryOne Health

Deborah Weidner
Deborah Weidner, MD, MBA
Regional Medical Director Behavioral Health, East Region; Vice President, Patient Safety and Quality, Behavioral Health Network; Medical Director, Primary Care Behavioral Health Integration
Hartford HealthCare

8:30 am

In order to effectively make the move from volume to value, hospitals, health systems, and their partnered primary care practices must look at their mindset to care from a business perspective. In value-based care, providers need to do increasingly more from a care perspective with dwindling resources. By adopting Lean principles and seeing with a more leadership-focused mindset, primary care practices place themselves in better position to take on more risk, adopt value-based care initiatives and deliver better outcomes to their patients and organizations.

Develop a foundational Leadership-Focused Operational Mindset

  • Take stock of resources and training used to improve team performance
  • Identify foundational issues that prevent lasting change
  • Start with an individual change of mindset that will impact team and organizational results

Use Lean Business Principles in Primary Care to Increase Value and Efficiency

  • Purpose
    • Determine what patients need in order to thrive and be in better health
    • Identify initiatives that solve the biggest issues of the patient panels
  • Process
    • Review care protocols and pathways to ensure the patients’ value is met
    • Examine new and existing technologies to get the best use out of them
  • People
    • Identify staffing needs to mitigate shortages
    • Engage with staff to provide continuous improvement to processes
Deirdra Frum-Vassallo
Deirdra Frum-Vassallo, PsyD
Clinical Psychologist
Northport VA Medical Center

Jason Woo
Senior Medical Officer, Office of Generic Drugs, Center for Drug Evaluation
US Food and Drug Administration