Speaker Interviews

World Congress conducts interviews with many of our key speakers who will be presenting at our upcoming events. The interviews touch upon current topics, trends, challenges and solutions as experienced through the eyes of top thought leaders. Focus is also given on what each speaker will address during their upcoming talk at the event.

Mabel Jong

Hosted by:

Mabel Jong
World Congress Correspondent
Former Anchor, CNBC

These speakers will be presenting at upcoming events. Hear what they have to say prior to joining them in-person.


Cecilia Sun, Vice President, Digital Customer Experience, Blue Shield of California

Cecilia Sun
Retrieving thorough information to understand the needs of its members helps Blue Shield of California deliver a customized experience. Vice President Cecilia Sun says this encourages member loyalty and attracts new business.

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Speaking at: 9th Annual Health Plan Consumer Experience and Retention Summit | September 18 - 19, 2017 | Boston, MA
 

Alison Lemay, MPH, Associate Vice President, Patient and Family Experience, UMass Memorial Medical Center

Alison Lemay  ,MPH
Hospital organizations are making the patient experience a top priority and taking lessons from high performing hospitality organizations. But delivering a great experience may be especially challenging in medical facilities, where the goals of the "customer" are complex

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Speaking at: 4th Annual Patient Engagement and Experience Summit | September 18 - 19, 2017 | Boston, MA
 

David Edelman, Chief Marketing Officer, Aetna

David Edelman
Aetna, a company with almost 50,000 employees has invested heavily in a consumer-centric focus. Chief Marketing Officer David Edelman outlines some of the tools needed by companies of all sizes to achieve success in this area.

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Speaking at: 9th Annual Health Plan Consumer Experience and Retention Summit | September 18 - 19, 2017 | Boston, MA
 

Pamela Greenberg, MPP, President, Association for Behavioral Health and Wellness

Pamela Greenberg  ,MPP
Tens of thousands died due to an opioid addiction last year. Pamela Greenberg, President of the Association for Behavioral Health and Wellness says the treatment programs under threat of an ACA repeal must be sustained somehow if there is to be hope of saving lives.

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Speaking at: 4th Annual Payer’s Behavioral Health Management Summit | October 16 - 17, 2017 | Washington, DC
 

Scott H. Tornek, Chief Strategy Officer, Penn Center for Community Health Workers, University of Pennsylvania Health System

Scott H. Tornek
Scott Tornek shares how the ImPact model has helped the Penn Center close the gap in its efforts to provide comprehensive and sustainable care to its patients.

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Speaking at: 5th Annual Clinically and Financially Integrated Delivery Systems Summit | September 13 - 14, 2017 | Chicago, IL
 

Ann E. Oasan, President, UniNet Healthcare Network

Ann E. Oasan
UniNet Healthcare Network has been able to lower costs by engaging high risk members in care management. President Ann Oasan addresses a few of the key strategies the network deployed to achieve these goals.

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Speaking at: 5th Annual Clinically and Financially Integrated Delivery Systems Summit | September 13 - 14, 2017 | Chicago, IL