Attract and Retain Today’s Health Care Consumer through Personalization, Service, and Digital Engagement
Consumerism is driving industry trends. In order to compete in today’s market, health plans must have strategies in place to deliver on consumer expectations for engagement and service. Don’t lose your edge by sticking with the status quo – join us in September as industry experts convene to discuss best practices for designing a consumer-centric member experience that promotes retention and growth.
Vice President, Digital Customer Experience
Blue Shield of California