8th Annual Insurer’s Consumer Experience and Retention Summit Live Chat Software
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8th Annual Insurer’s Consumer Experience and Retention Summit

8th Annual Insurer’s Consumer Experience and Retention Summit

Can we have your retention please?

Join us in September as industry experts from health insurance convene to discuss the best practices in consumer-centered experience, services, and specific retention marketing strategies. Technology, outreach campaigns, education, digital experience, and retention initiatives continue to evolve as plans adjust to the new consumer-focused market. Don't lose your edge by sticking with the status quo – learn the most innovative programs and best practices to improve consumer experience and retention.

Key topics of Discussion include:

  • Integrating a consumer-centric focus across the organization
  • Improving the onboarding experience to promote stickiness
  • Designing the Exchange experience to promote retention and re-enrollment
  • Best practices in leveraging digital initiatives to promote engagement
  • End-to-End consumer design
  • Designing a consumer-focused digital experience
  • Innovative insights from creative member services and call center programs
  • Multi-cultural outreach and communication strategies
  • CRM and Segmentation Strategies
  • A focus on mobile experience

Call for Papers: Submit Abstracts for Presentations

The 8th Annual Insurer’s Customer Experience and Member Retention Summit is now accepting abstract submissions for 2016! Deadline is May 13th. Click here for details.

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