Neal Sofian, MSPH Director, Member Engagement Premera Blue Cross
The treatments for some of America’s most challenging and expensive health issues - smoking, obesity, diabetes, may be behavioral rather than pharmacological. And Director at Premera Blue Cross, Neal Sofian says the first step to successful treatment begins with using the right words to address the consumers.
Consumerism is driving industry trends. In order to compete in today’s market, health plans must have strategies in place to deliver on consumer expectations for engagement and service. Don’t lose your edge by sticking with the status quo – join us in September as industry experts convene to discuss best practices for designing a consumer-centric member experience that promotes retention and growth.
Key topics of Discussion include:
Digital Strategies to engage members to be better stewards of their health
Creating new digital experiences for your workforce to engage Millennials and the whole organization in a culture of experience
Digital innovations and multi-channel outreach to interact with members on their preferred channels
Bringing the consumer voice to the organization through qualitative research and family advisory councils
Personalization strategies to create relationships with your members and deliver on consumer expectations for service
Integrating capabilities in the member portal to achieve modern simplification
Outreach strategies to promote brand loyalty
Dominick Bizzarro Executive Vice President, Business Development & Informatics MVP Health Care
Jessica L. Johnson Digital Strategy Consultant, Program Leader, Millennial Strategy Kaiser Permanente
Mark Long, PhD Vice President, Digital Innovation Group Providence Health & Services
Beth McGuire Vice President UnitedHealthcare National Accounts
Steven Webster Director, Head of Marketing and Digital Experience Health New England
Cynthia Steen Young Associate Vice President, Community Engagement Molina Healthcare of Ohio, Inc.
Even more networking time!
Join us for networking with health plan, health system, and hospital executives and market experts at this co-located Summit. All networking activities are shared with the Patient Engagement and Experience Summit, Health Plan Medication Adherence Summit, and Hospital Marketing Summit. This is a must-attend event for all health plan consumer experience, innovation, strategy, and marketing executives.
“I thoroughly enjoyed hearing first-hand accounts of best practice methodologies surrounding consumer engagement in all areas of healthcare.”
- Stephanie Kilty, Marketplace Manager, Community Health Choice, Inc.
“This was an important 2 days to share best practices and learn how to push the consumer experience forward to grow and retain membership while driving the improvement of health and health outcomes.”
- Jessica Bonham, Sr. Manager, Consumer Experience Optimization, Kaiser Permanente
8th Annual Health Plan Consumer Experience and Retention Summit
September 29 - 30, 2016 • Boston, MA • Boston Marriott Copley Place
Enhance Member Experience with Member Centric Services and Digital Engagement
About World Congress
World Congress offers unique conferences and events in health care and pharmaceutical that are unmatched by any other organizer. Through our educationally focused events, we convene CEOs and senior-level executives from all segments of the health care and life sciences industries to exchange ideas, discuss market trends, and explore solutions to the most pressing challenges facing a variety of roles within these organizations.