8th Annual Health Plan Consumer Experience and Retention Summit Live Chat Software
World Congress

8th Annual Health Plan Consumer Experience and Retention Summit

8th Annual Health Plan Consumer Experience and Retention Summit

The Final Early Bird rates are ending Thursday, July 28th! Register this week for the best rates.

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Can we have your retention please?

Speaker Interview

Neal Sofian, MSPH Neal Sofian, MSPH
Director, Member Engagement
Premera Blue Cross
The treatments for some of America’s most challenging and expensive health issues - smoking, obesity, diabetes, may be behavioral rather than pharmacological. And Director at Premera Blue Cross, Neal Sofian says the first step to successful treatment begins with using the right words to address the consumers.
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Join us in September as industry experts from health insurance convene to discuss the best practices in consumer-centered experience, services, and specific retention marketing strategies. Technology, outreach campaigns, education, digital experience, and retention initiatives continue to evolve as plans adjust to the new consumer-focused market. Don't lose your edge by sticking with the status quo – learn the most innovative programs and best practices to improve consumer experience and retention.

Key topics of Discussion include:

  • Integrating a consumer-centric focus across the organization
  • Improving the onboarding experience to promote stickiness
  • Designing the Exchange experience to promote retention and re-enrollment
  • Best practices in leveraging digital initiatives to promote engagement
  • End-to-End consumer design
  • Designing a consumer-focused digital experience
  • Innovative insights from creative member services and call center programs
  • Multi-cultural outreach and communication strategies
  • CRM and Segmentation Strategies
  • A focus on mobile experience

Even more networking time!

Join us for networking with health plan, health system, and hospital executives and market experts at this co-located Summit. All networking activities are shared with the Patient Engagement and Experience Summit, Health Plan Medication Adherence Summit, and Hospital Marketing Summit. This is a must-attend event for all health plan consumer experience, innovation, strategy, and marketing executives.


“I thoroughly enjoyed hearing first-hand accounts of best practice methodologies surrounding consumer engagement in all areas of healthcare.”
- Stephanie Kilty, Marketplace Manager, Community Health Choice, Inc.

“This was an important 2 days to share best practices and learn how to push the consumer experience forward to grow and retain membership while driving the improvement of health and health outcomes.”
- Jessica Bonham, Sr. Manager, Consumer Experience Optimization, Kaiser Permanente

Register Now!
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About World Congress

World Congress offers unique conferences and events in health care and pharmaceutical that are unmatched by any other organizer. Through our educationally focused events, we convene CEOs and senior-level executives from all segments of the health care and life sciences industries to exchange ideas, discuss market trends, and explore solutions to the most pressing challenges facing a variety of roles within these organizations.

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