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The 7th Annual Insurer’s Consumer Experience and Retention Summit

The 7th Annual Insurer’s Consumer Experience and Retention Summit

Website Only Discount!
Register now and save $100 off the Current Registration Fee!
Please Mention Promo Code ETK867 at the time of Registration.
To register, contact us at 800-767-9499 or register online.
(*Not valid on Government rates)

Can we have your retention please?

Join us September 2015 as industry experts from health insurance convene to discuss the best practices in consumer-centered experience, services, and specific retention marketing strategies. As plans continue to adjust to the new consumer-focused market, technology, outreach campaigns, education, digital experience, and retention initiatives will evolve. Don’t lose your edge by sticking with the status quo – learn the most innovative programs and best practices to improve consumer experience and retention.

Key themes for 2015 include:

  • End-to-End consumer design
  • Consumer-focused digital experience
  • Innovative insights from creative member services and call center programs
  • Multi-cultural outreach and communication strategies
  • CRM and Segmentation Strategies
  • A focus on mobile experience
  • Insights into consumer friendly payment methodologies

Featured Speakers


Brian Brown
Brian Brown
Director, Strategic Accounts
AvMed Health Plan
Mary Ellen Connington
Mary Ellen Connington
Senior Vice President, Quality, and Medical Management
Oscar
Melinda Karp
Melinda Karp
Senior Director, Member Engagement Innovation
Blue Cross and Blue Shield of Massachusetts
Joan Kelly
Joan Kelly
Chief Patient Experience Officer, NYU Langone Medical Center; Former Consumer Experience and Innovation Leader, Humana
Pranav Mehta
Pranav Mehta
Senior Vice President, Product Development and Business Planning
Harvard Pilgrim Health Care
David Peak
David Peak
Vice President, Digital Strategy, Digital Center of Excellence
Humana
Amy N. Swanson
Amy N. Swanson
Vice President of Marketing, Advocacy, and Member Experience
United Healthcare Community Plan of Ohio, Inc.
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