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Insurer's Customer Experience and Member Retention Summit

Insurer's Customer Experience and Member Retention Summit

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Register now and save $100 off the Current Registration Fee!
Please Mention Promo Code ETK867 at the time of Registration.
To register, contact us at 800-767-9499 or register online.
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Thank you for making the 2014 Insurer’s Customer Experience and Member Retention Summit such an successful and informative event! See you in 2015 in Boston!
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For questions about 2014 presentations, or abstracts for 2015 – please contact:
 McKenzie Curran
Conference Producer, Health Care Events
781-939-2618 | mckenzie.curran@worldcongress.com


Can we have your retention please?

Join us September 2015 as industry experts from health insurance convene to discuss the best practices in consumer-centered experience, services, and specific retention marketing strategies.  As plans continue to adjust to the new consumer-focused market, technology, outreach campaigns, education, digital experience, and retention initiatives will evolve.

Don’t lose your edge by sticking with the status quo – learn the most innovative programs and best practices to improve consumer experience and retention.

Key themes for 2015 include:

  • End-to-End consumer design
  • Consumer-focused digital experience
  • Innovative insights from creative member services and call center programs
  • Multi-cultural outreach and communication strategies
  • CRM and Segmentation Strategies
  • A focus on mobile experience
  • Insights into consumer friendly payment methodologies

Call for Papers: Submit Abstracts for Presentations

The 7th Annual Insurer’s Customer Experience and Member Retention Summit is now accepting abstract submissions for 2015! Deadline is April 30th. Click here for details.

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