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Insurer's Customer Experience and Member Retention Summit

Insurer's Customer Experience and Member Retention Summit

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Register now and save $100 off the Current Registration Fee!
Please Mention Promo Code ETK867 at the time of Registration.
To register, contact us at 800-767-9499 or register online.
(*Not valid on Government rates)

Thank you for making the 2014 Insurer’s Customer Experience and Member Retention Summit such an successful and informative event! See you in 2015 in Boston!
For questions about 2014 presentations, or abstracts for 2015 – please contact:
 McKenzie Curran
Conference Producer, Health Care Events
781-939-2618 |

Can we have your retention please?

Join us September 2015 as industry experts from health insurance convene to discuss the best practices in consumer-centered experience, services, and specific retention marketing strategies.  As plans continue to adjust to the new consumer-focused market, technology, outreach campaigns, education, digital experience, and retention initiatives will evolve.

Don’t lose your edge by sticking with the status quo – learn the most innovative programs and best practices to improve consumer experience and retention.

Key themes for 2015 include:

  • End-to-End consumer design
  • Consumer-focused digital experience
  • Innovative insights from creative member services and call center programs
  • Multi-cultural outreach and communication strategies
  • CRM and Segmentation Strategies
  • A focus on mobile experience
  • Insights into consumer friendly payment methodologies

Call for Papers: Submit Abstracts for Presentations

The 7th Annual Insurer’s Customer Experience and Member Retention Summit is now accepting abstract submissions for 2015! Deadline is April 30th. Click here for details.

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